Download problems with AT&T (US)?

[polstein]

Had this problem for a few months now, but wasn't a big deal - until one needs it.

I can view web pages with no problem. RSS is fine. SMS & emails are perfect.

But downloads get stuck.

Downloading a podcast in RSS fails. IE will sit on downloading forever. Opera (the version that comes with the x7501) will give me a "connection has been interrupted" message, which you can then resume. Resume it around 20 times, and you'll eventually get the file. Opera 9.5 gets stuck & sits there.

The new Youtubedownloader gets stuck downloading files also.

The cap seems to be around 180k. Small files under that work fine, but anything bigger gets stuck.

I did a hard reset last night (after a backup) - same problems.

AT&T support is not much help. If you tell them you're using the Advantage, they go with the "not supported line". So I told them I was using a Touch - but hit compatibility problems with their Media.net download attemps.

SO - just me? I can't imagine a hardware problem that could cause it, but AT&T swears that they don't block things.

[lennie]

it's not a hardware problem at all, i was also getting this problem. there can be a number of things affecting your device: it could be that they're working on the towers in your area. it can be a weather situation. the athena is registered as an edge device on ATT's network so you have to let them know that it's a 3G device and should update there settings accordingly.

i don't have that problem, i used to but not anymore. it was frustrating for me because downloading is a part of my daily device use, lol. i spent three days on the phone with them, when they finished i even had better signal strength. what you could also try is to flash another rom (different build than the one you want to use) then flash back. plus what radio are you using? for me i had less problems with 1.58

[polstein]

Sorry, I should have been more clear. I've had this device for at least a year now, probably more. For quite a while I had no problems downloading.

Around 6 months ago the problem started. I think I noticed it on my RSS reader first (and thought it was a bug in their software), but experiments showed it was the whole phone.

I figured AT&T did something to my settings or their network. But it didn't affect me much, so I ignored it.

Now, it's starting to bug the heck out of me.

(so it's not a weather or tower thing)

I didn't know that AT&T can register devices as Edge or 3G. When I connect, it does show HSPDA

When I'm connected to the Internet, I see "MEdia Net (3G)" or "HSPDA" - and if I'm indoors, sometimes "EDGE." Does that mean I'm set up correctly, or can the phone mis-report which network I'm on?

I've never flashed this thing since I've had it - never even looked at those threads - always thought they were more for people that had Windows Mobile 5 & were updating to 6 - or for those packages with lots of utilities built into the flash.

Lessee.. Device Info:

ROM: 2.19.453.4
Radio: 1.47.51.00

Guess I'll start with running a search for Radio 1.58 & see where I can download it and how to install it.

I assume since it's flashed, programs like SPB backup won't help if I have to roll back?

[polstein]

Just for others that may read this thread - I'm starting my reading about flashing with the following threads:

http://wiki.xda-developers.com/index.php?pagename=HTC_Athena

http://forum.xda-developers.com/showthread.php?t=429013

[lennie]

ok, make sure you unlock your phone first before you try to flash anything. I'm using bootloader 1.2, and radio 1.58.

yes, on your phone it's registered as 3G but on their network it's registered as an edge device. you'll still get good speed but sometimes it can cause problems.

at work i used to have 2 bars on edge and nothing better unless i go beside a door or window. but now i have 2bars 3G and I'm not close to the window.

i would say your radio is at fault, so when you unlock, try a newer radio and see if it helps.

rom flashing is not just for people with older OS, but people who want the most out of their phone. the cooks here gives you more free space and free memory, they remove the operator's junk, the put in their tweaks and other things which gives you a faster device. their roms will make you feel like the first time you got your phone and was just playing with it none stop. they breathe new life in these devices, trust me. lol no joke.

if you decide to try a cooked rom just make sure you read up and follow the instructions properly. happy flashing.

to tell you the truth, i do believe it's your radio, maybe they updated their towers in your area which is causing problems with your older radio. i don't know but that seems to be a good explanation.

[polstein]

Did a lot of reading this morning.

I ran the AthenaUnlocker (step 1 only) - no problems.

I then ran the Athena-Radio 1.58 - which ran fine, but device won't boot (black screen only with glowing green power).

Trying to re-do the 1.58 again to see if I get luckier - if not, I'll try the 1.57.. and if not that I'll have to download an original rom and hope I can get something going!

(right now my faith in the different ROM's isn't too high)

Which one are you running?

[polstein]

No luck on retry. 1.57 radio extracts to something very different then 1.58. Can't find the link to 1.50 yet either.

Trying ROM: "RUU_Athena_HTC_US_2.19.453.4_105_1.47.51.00_Ship.e xe" now to see if I can get back to where I started.

(I assume the 1.47 at the end of the file means I will get back to the original radio)

I didn't use the AthenaWrapper anywhere in there - was I supposed to do that?

Many of the posts in the upgrade section kind of assume that a newer person has already read every single threat in the forum. I see lots of posts from confused people & lots of rude "search the forum" type of responses.

Wiki could use some help also - kind of a ..

If you own a US x7501, run the unlocker from this thread (link), then do this (link) etc, then do the radio (this link). If you get a black screen, follow these steps..etc.

[lennie]

had you unlocked your phone?

[polstein]

One last thing for now - reading the 1.58 radio, I don't see where the hard-spl is done by anyone yet. Reading over some of the spl posts to see if want to start over with one of those (like 1.2 for example) and then try the radio.

But I think I'll wait to hear which spl you're on first.

[tootallk2000]

had you unlocked your phone?

He said he did steps 1 only lennie. If I recall correctly you need to do steps two and three for the radio to unlock. He might need to do all three steps as step one's for CID unlock. {I THINK}

[techntrek]

Do ALL the unlock steps, then retry radio 1.58. As you've probably seen from my many posts on this subject, 1.58 is a must-flash for the best network speeds. Personally I think 1.57 had better bluetooth sound quality, but either is far better than the stock 1.47. And the speed gains in 1.58 make the slightly worse sound quality a non-issue.

[polstein]

It's already an unlocked phone (sim), so in theory 2 & 3 were not needed.

Now that I was able to do a restore from ROM back to working order (and testing doing a restore on SBP backup - so I'm good now) - I might risk trying it again when I have a little more info.

Based of what I read, steps 2 & 3 should not be necessary... but should not hurt either. So I will probably try that.

I also have a complete 1.57 radio now to try, and I think I found 1.50 also.

The 1.57 thread seems to think that you don't even need to unlock the phone at all.

Main questions - does radio 1.58 work with the Hard SPL? If not, which SPL (preferably with link) are people using? Do I need the Wrapper at all?

Edit - going to do the 3 steps & try 1.58 now.

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Steps 1 & 2 done, doing step 3 now. Question - if this works, and if the 1.58 radio works ... can I still restore from my SPB backup, or do I need to re-install everything from scratch.

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Finished the radio 1.58 patch... and it looks like it's booting (no black screen). I peeked at the Device Info after step 3 and before 1.58 - looks like the same ROM, but radio 1.50.

It's up and doing the Customization stuff now. I'm thinking about installing SPB Backup & doing a backup before the restore just in case. Not to mention, even if I can restore my good backup, now would be the idea time to clean up & re-install everything from scratch.

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Well, well - ROM is still 2.19.453.4, and Radio is now 1.59.00.00 - excellent! Will update again shortly.

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Welp, backup up the phone & ran the Opera Browser and tried to download a 30 meg podcast......and got the same old "Connection was Interrupted message" - or a lot of work for no end result on flashes :(

Go the same 1.18 megs (I think I put k in the earlier message) - so no difference. Going to try to restore my backup now.

BTW, my backup before I started was 60.8 megs (!). The clean one is only 8.24 megs. I gotta see what's taking up all that space!

[polstein]

the athena is registered as an edge device on ATT's network so you have to let them know that it's a 3G device and should update there settings accordingly.

Following up on this idea - AT&T has me registered as an 'unknown' but now have me as a 3G device. They looked up the model to decide what to put me on. Rep said wouldn't cause my problems, (it would just affect speed), but nice to have it correct.

(testing now...... seems to be on Edge. I just went outside, rebooted - still Edge. Guess I'm calling them back now!)

[polstein]

Back home - phone is now correctly showing HSPDA!

..and I'm happy to say, I was able to download a 25 meg file on the way!

Could be the combo, but I think it was lennie's simple suggestion of making sure that they had me registered me as a 3G device!

Thanks lennie!

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Next morning - problem is back, even after a reboot. Will call AT&T shortly & see if the setting somehow changed back :(