neon300 stuck in tri color screen

[duswdav]

dropped my touchdual and the battery popped out. when i went to start it back up it went to the tri color screen and says "serial"
i tried a hard reset but the it does nothing past the this will erase your data screen.
help.
please.

[duswdav]

can anyone help me?

[mixer321]

can anyone help me?

i bricked my touch dual and took it back to t -mobile said i dropped it. about 2 week later recieved a text says they'd fixed it. when i picked up the phone they said they had place everything inside the phone. try that if ur on t - mobile