replace screen htc diamond...

[neorf]

i've receive an HTC DIAMOND from Expansys, but they doesnt want change it.
so, how can i replace screen? it's just external screen, glass only, broken...
some guides?
thanks

neorf

[topspeclt]

Expansys are very naughty boys indeed - I won't be buying frm them again.

If it is a defect out of the box then call HTC and see if they deal with it.

I don't think parts for HTC are floating about just yet in abundance. Furthermore, the opeining and closing of the Diamond is -very- tricky.

[lsainsbury]

If it's DOA / faulty on arrival they should be changing it under consumer law.

[neorf]

they doesnt want to change it, because product arrive to me in date 18 sep, but i opened it only 19 evening, because i was away for job.
but so 20 morning was saturday, so i sent email but they didnt read it.
then at the beginning the cut on screen was almost invisible, but only after i was using it, the cut was more visible. this because the cut is at the corner top-right, on black background, just where you find X to close program...
what can i do? :S
thanks

neorf

PS DONT BUY FROM EXPANSYS

[djind]

Consumer rights on online stores are not the same in every country.. Find out about yours first and then mail them again. If you know your rights and their obligations, they will have to take action.. Goodluck

[topspeclt]

they doesnt want to change it, because product arrive to me in date 18 sep, but i opened it only 19 evening, because i was away for job.
but so 20 morning was saturday, so i sent email but they didnt read it.
then at the beginning the cut on screen was almost invisible, but only after i was using it, the cut was more visible. this because the cut is at the corner top-right, on black background, just where you find X to close program...
what can i do? :S
thanks

neorf

PS DONT BUY FROM EXPANSYS

My experience with Espansys was the same. I called them a day after I received it and wrote them emails but they waited at around 10 days before responding with a RMA number. This is their plan:

+ To exhaust the time to tie you into the contract which you have 14 days to consider.
+ To leave no time for another exchange - they might send you a device WORSE than the one you got towards the end of your grace period and you can't send it back because of the time limit.

Expansys are a bunch of UK English CS.

I appreciate dealing with India Dell so much more....

[lsainsbury]

I have to say that I've had problem with Expansys before and now I avoid buying from them. In fact I've not used them since I had a problem with them.