Windows media problem

[tomthebomb94]

When i play videos on my wing, it only gives me the sounds, it doesn't show me the visual
music works, but i cant get the videos. What is wrong

If i have to do a soft reset, someone please explain to me how to back up my phone because i have a lot of programs on there that i added


Thanks, Tommy

[da_mayhem]

Re encode your videos with an encoder or use TCPMP media player to play your media files..

Download here (http://picard.exceed.hu/tcpmp/test/)

[tomthebomb94]

Re encode your videos with an encoder or use TCPMP media player to play your media files..

Download here (http://picard.exceed.hu/tcpmp/test/)

Which one do i download?