Touch screen not working, can't hard reset

[oompa]

Hi everyone,

Last night my polaris started playing tricks on me. Basically the touch screen is not responsive but the hard buttons all work. For some reason though when I try to do a hard reset (GPS, Internet and reset) it doesn't perform a hardreset. Also I can't put it into boot loader mode :(

Any suggestions?

[JamminJaguar]

Can you try and flash a new ROM?

[oompa]

Yes i've flashed another cooked ROM and till nothing, even D/L official 6.1 ROM and still no touch screen.

I would immediately assume the touch screen is broken but the fact I can't use the hard reset combination (even though the individual buttons work) has got me confused

[neborkia]

Hi!
I've the same issue.
This morning everything was fine but, now i can't use the touch screen. :(
It seems that the "cursors" is always in the upper right corner, but as i move it clicking in the other part of the screen it runs back in that corner.

I'm not able to hard reset, i've tried to do a clearstorage but i'm not able to enter the security code "1234" as i haven't the cotnroll of the screen :(

Have you solved this problem?

[oompa]

I will let you know shortly but cut a long story short it looks like i broke it :(

on closer inspection of can see a small dent/scratch on the screen so ordered a new touch screen off ebay. It arrived today so i'll be putting it in shortly so fingers crossed it was actually the problem. I figure the problem was the screen causing a permanent short and hence interupting my attempts at a hard reset

The screen cost about $35 AUD delivered and it took me about 30 minutes to pull the device apart, just have to see how long it takes to get it back together now :eek:

I'll post back soon

[HRQ.SLV]

To me something similar has hapened.
Once i was changing the values of the pressure settings and the screen become unresponsive!
It was quite easy to fix it:
-just press the GPS button and the center button at the same time, then you will enter the menu were you can align the screen and, at the same time, the pressure registry values become as default.
Hope this helps with your problem, good luck with the screen replacement!;)

[oompa]

Replaced the digitizer (touch screen) and all works again ...


Just to warn you though it isn't for the faint of heart, I thought i'd broke it a couple of times throughout the repair, next time i'll be getting a repair quote first

[neborkia]

Congratulations!! :D
As my polaris is still under warranty i'll send my to the official assistance for the touch screen replacement!

[neborkia]

Yesterday i've got my Cruise back from assistanza.. thay have replaced the whole mother board and now the touch screen is working :)

[kremnos]

its a good idea to install my mobiler. this lets you control the device using a pc when the touch screen doesn't work. you can then back up your stuff before sending off for repair.