Cannot install Goodlink

[athan01]

HERM 300/TyTn II by T-Mobile

I am trying to installed goodlink on a cooked ROM (on WM6)but after I download and execute the OTA setup (over the air setup), i get the error:

"Unable to retrieve handheld serial number. ROM Version MaNiLlA2d
Contact IT administrator. Press OK to exist OTA Setup".

I have tried it with other ROMs too but still the same.

I wonder if there is a way to emulate the proper serial number.

Any ideas anyone ?

Thanks

p.s. I had goodlink working fine on WM5 before I replaced the ROM

[zocster]

can you confirm what model phone you have? A Hermes does not equate to a Tytn II as your original post says.

[athan01]

Its a HERM300 as it says in the back. Its a T-mobile MDA Vario

[zocster]

pm me a sample account, so I can test, I installed it but I don't have any use for goodlink.

[farres]

sorry if my question sounds ***** but what is GoodLink?

[zocster]

some sort of exchange service. I am able to get exchange 2007 working fine on mine sooooooo not sure.

[athan01]

pm me a sample account, so I can test, I installed it but I don't have any use for goodlink.

You dont need a sample account to test.
You just go to : https://get.good.com and download the appropriate cab file that matches the hardware / OS.

Then once you install that, the OTA SETUP application appears in your programs. If you try to run this, it will go to the goodlink website and try to download the actual goodlink application. Before it hits the internet it checks the serial number. Thats where the problem appears and the message pops up.

Thanks for the help !

[zocster]

You dont need a sample account to test.
You just go to : https://get.good.com and download the appropriate cab file that matches the hardware / OS.

Then once you install that, the OTA SETUP application appears in your programs. If you try to run this, it will go to the goodlink website and try to download the actual goodlink application. Before it hits the internet it checks the serial number. Thats where the problem appears and the message pops up.

Thanks for the help !

I am up to the point where it ask for a pin

[athan01]

I am up to the point where it ask for a pin

I think you have past the point where i got stopped. Have you done anything specific ? i couldnt get to the point where it asked for the pin, as it was checking for the serial number just before that.

Is there anything that i need to do in order to get there?

Thanks

[dr_tracker]

Have you checked the IMEI that the OS is reading from the phone??? If not go to Device Identity in Settings/System and see if the IMEI is corrupted to start with...

[athan01]

Have you checked the IMEI that the OS is reading from the phone??? If not go to Device Identity in Settings/System and see if the IMEI is corrupted to start with...

I did. The IMEI looks OK ...

This is very strange....