Rom Update --> Data Call Failure Error

[adampeoples]

I have the xv6800 and I'm on Verizon. I just updated my rom to 3.57.605.1 from Verizon's website.

After *228 I was able to make calls, but now I have this persistent error:

Data Call Failure
Error Code: 11
PPP Connection Error

I do not have a data plan and dont want one. I only use wi-fi. This popup is annoying.

Can somebody tell me how to kill it, or how to fix whatever is wrong? What on my phone is trying to use the data connection so I can disable it?

Verizon tech support was useless.

[rsfeller]

holy cow, go this too! what is this about?

Just flashed my new xv6900 today. everything is working, i believe...but keep getting this ppp error.

Any resolution on your end?

[adampeoples]

Nothing. I imagine we're some of the first people to go through this.

A week or two ago, Verizon issued a statement saying all new customers with pda phones as of November (not sure exact day) will be REQUIRED to purchase a data plan.

I think the *228 process is now going to verify a data plan on pda phones and since I dont have one, I'm stuck with the error. Either that or my phone cannot properly "handshake" with Verizon since I dont have the plan.

I was on the phone with support for 2 hours last night. They're useless. We even tried giving me a data plan long enough to let the phone sync with the server, but this morning I got the error again.

I'm sure someone can find a registry edit to get rid of the message. I think that would be enough for me. My only concern, is if my phone is persistently trying to establish that data call, it'll eat my already-weak battery up in no time.

That is why I'd prefer a solution to disable the whole thing. I'm still waiting on the kind people here at XDA. These guys know more about Vz's phones than they do.

In "connections" I deleted the Verizon data network connection, but it comes right back. I wonder if that was not there before the rom update and maybe that is what's trying to call out?

[rsfeller]

I had such good luck cook'n my 6700 but this 6900 is not so fun. :mad:

My message has gone away after about 10 minutes after the programming. even knowing i could do txtmsg and call on my phone i could not get into voicemail, it stated i could not be verifed...so I think it just needed some more time. i'm keeping my fingers crossed.

but now I have to flash again...more problems.

FYI: i do have a dataplan...

[adampeoples]

I was right about the battery problems at least.

My phone finished charging at 3:00 pm and sat on my desk (no calls or use) until 8:00 pm when I got an emergency low battery notification.

Whatever my phone is doing is blowing through battery life. :(

[rsfeller]

Sounds like normal life for a wm phone with the data turned on!

Must be looking and burning power just like roam does.

[crazysane]

According to the Verizon 3rd tier people I was speaking with last night they simply need to do a DMU reset on your account and phone. This is where they rebuild the account on their servers but first level tech support will never be allowed to help you here. This was done for me after the *228, *22899, *832, and many many other attempts at reconnecting my phone.

Hope this helps.

[adampeoples]

Thanks for letting me know! I was starting to think I wasnt going to get any help. I'm calling Vz tomorrow.

[adampeoples]

I called Vz tonight and they said there was no such thing as 3rd tier support.

He said DMU would only help if I had a data plan and I wanted to re-establish my data plan. I want to permanently disable my data entirely. Were you doing the same thing?

Either way they couldnt help me. If your issue was the same as mine, let me know and I'll call back and push them harder.

[slosho]

I have the xv6800 and I'm on Verizon. I just updated my rom to 3.57.605.1 from Verizon's website.

After *228 I was able to make calls, but now I have this persistent error:

Data Call Failure
Error Code: 11
PPP Connection Error

I do not have a data plan and dont want one. I only use wi-fi. This popup is annoying.

Can somebody tell me how to kill it, or how to fix whatever is wrong? What on my phone is trying to use the data connection so I can disable it?

Verizon tech support was useless.

I too have the Same Issue Any help?
Bump for help.

from howard fourms "http://www.howardforums.com/showthread.php?p=10377230#post10377230"
"Once gone from there, I deleted the connections under settings/connections/connections/mange existing connections and they've never reappeared since. So now I just create a new connection when I need it, and delete it when I'm done. It keeps me from going over my limit ($25 data plan). "

Deleted the connection and the issue is gone. FYI

[penglish]

This is my first contribution to xda-forums! I'm glad I can help at all when I've benefitted so much... Thanks to all!

NOTE: After the following steps, Modaco's Nodata doesn't even register that a data connection exists! For this reason, if you occasionally use 3g, you probably will want to use Nodata, and NOT the following solution. You just might have to open Nodata and disable the data connection every time you soft-reset.

I was finally able to completely 100% block the 3g data connection on my Verizon XV6800 (aka Mogul aka Titan) was the following three steps:

1. The key culprit is HTC_CM_Guardian.exe in the windows directory. I couldn't edit it or delete it via Total Commander file explorer, but I was able to rename it! This makes the OS unable to find the program when it tries to re-set the Data connection settings.

2. Under Settings > Connections > Connections > Advanced > "Select which networks are automatically used," hit "Select Networks."

3. Under "Programs that automatically connect to the Internet should connect using:" hit "New...".

4. Enter any name you want (mine's "nodata!") and leave all the other settings blank.

5. Save and exit! Voila!

Wifi--yes; 3g--no!

Modaco's Nodata program is awesome, but the problem was that HTC_CM_Guardian.exe re-enabled the data connection every time I reset the phone. Plus, HTC_CM_Guardian.exe would also thwart any effort to block data via the "Connection Settings." By renaming HTC_CM_Guardian.exe and creating a "nodata!" connection that programs auto-connecting to the internet would try to use (and fail), we get three results:

1. Modaco's Nodata doesn't even register that a data connection exists! For this reason, if you occasionally use 3g, you probably won't to use this solution.

2. When you reboot, the OS is unable to mess-up your "Connection Settings", so

3. Unless you have an active wifi connection, programs will try to connect to the Internet using the "nodata!" settings, which, being empty, will fail, exactly as planned.

Hope it helps.