Cannot Sync when iTunes is running?

[deswong]

Hi,

I've got a really strange issue where if I have iTunes running and dock my HTC Touch, Windows Mobile Device Center will report this as "Error" every time I connect it.

I can exit iTunes and then the device upon re-docking will work ok.

Has anyone else come across this? I am guessing that the ipod software is polling all the USB ports, and when this connects it may be causing the connection to WMDC to drop and that is what is reflected by that error?

I've put up with this for months - and only just worked out that if I don't run iTunes then it will connect!

Any ideas?

[deswong]

Well, it has taken a while to try a few different things...

I have set up Bluetooth on my PC, and after a day of mucking around with it, finally it just "came good" and I could sync fine.

Then disconnect Bluetooth, and reconnect to sync - WMDC shows the "Connecting" then "Error" message as it did with the USB cable.

Inspecting the error logs it has reported this:

Windows Mobile-based device failed to connect due to communication (0x80072745) failure.

This is also the same error given on USB when it starts to connect, and then displays "Error" in WMDC.

Disconnecting the HTC Touch and reconnecting it (either through USB or Bluetooth) a few times it will just "come good" with no logical explaination behind it.

I've checked and even disabled the firewall, and it is still intermittent with the same error.

I thought I had narrowed it down with iTunes, but I don't think that is the cause.

The network adaptor is showing up in Device manager fine.

Does anyone else have any ideas for troubleshooting?