Verizon Network Support can not get rid of my PPP Error 11

[chanderson]

Yeap thats right three days with Network Support and they can not figure out why my phones not updating. Anyone else have any ideas before i myself agree with them that it is my equipment and toss it on ebay

It is a Alltel 6800 that has the Opal2.40 loader with the New Verizon 3.57 Update

Any ideas are better than anything i have at this point my mind is tired.

Forgot to mention tech support asked me to go ahead and clear the storage and reflash the verizon update again so i am at Verizon Factory Defaults other than I have changed the SID to match the local Verizon SID

[kflipproductions]

what are you trying to do?

[chanderson]

I am just trying to get Data Access for Pics and Video messages as well as Web Access .... The phone works for Voice calls and will send and recieve regular txt but anytime it Dials into #777 it comes back Error 11 PPP Connection Error
I have went into the ESPT and checked my secuirty and its myMDN@vzw3g.com and vzw so thats ok.....the techs say that my phone is not updating its key its been soft reset and hard reset more times in the past 3 days than i have had sexual relations with anyone other than myself

[kflipproductions]

well lets solve one problem at a time. first, the sexual relations issue. go get yourself laid a bunch of times and then we can continue working on your phone.

i'm not sure about this MyMDN business, but your mdn is your phone number. your credentials for the data connections should be your 10 digit phone number:

##########@vzw3q.com
password is vzw.

also, check your vzw mdn registry key and make sure it is set to your 10 digit phone number

[HKLM\Software\Arcsoft\Arcsoft MMS UA\Config\mm1\wspheader]
X-VzW-MDN should be your number

[chanderson]

I'm married...think thats my problem on the first one someone told me the ring goes on the nice things about her go away

yes my phone number is what i ment by mdn @vzw3g.com
also i am a newbie on the registry so i will have to report back to you on that when i have time to download the software for the registry

ok i followed HKLM\Software\Arcsoft\Arcsoft MMS UA\Config\mm1\wspheader] and i have no entry for X VzW MDN
I have

Accept
Accept-Charset
Accept-Language-
User-Agent
x-wap-profile

[azclown]

Since that phone was Alltel to start, has Verizon ADDED that ESN to their database??? Most likely they haven't..... The ESN is the Equipment Identification Number. My understanding is that it gets sent when a data connection is initiated. The MDN(Mobile Directory Number)@vzw3g.com will work but I suspect the ESN is not validating.....

EDIT - Humm, I didnt even see your response above.... So add the Key above and see what happens....

Here's what that section should look like...
"User-Agent"="utstar68kv1"
"Accept"="application/vnd.wap.multipart.related"
"x-wap-profile"="http://uaprof.vtext.com/utstar/xv68k/xv68k.xml"
"X-VzW-MDN"="your 10 digit cell number"
"Accept-Charset"="us-ascii;utf-8;iso-10646-ucs-2;iso-8859-1;gb2312;gb13000"
"Accept-Language"="en"

...

[chanderson]

yea i spent all of last week waiting on the to validate the ESN which they finally did :) waiting long enough is the key it just took them a while to get the ESN in the system and show a VX6800 and set-up all the "pervision" to match my phone (i know that is off in spelling)

Ok I added that string into the reg and did a soft reset and check the value to make sure it stayed and it did and I still get error 11
all i needed to enter was my telephone number not the @vzw3g.com on the end correct?

[azclown]

yea i spent all of last week waiting on the to validate the ESN which they finally did :) waiting long enough is the key it just took them a while to get the ESN in the system and show a VX6800 and set-up all the "pervision" to match my phone (i know that is off in spelling)

Ok I added that string into the reg and did a soft reset and check the value to make sure it stayed and it did and I still get error 11
all i needed to enter was my telephone number not the @vzw3g.com on the end correct?

Here, I made you a cab to add the necessary info minus your cell number since I don't know it..... So here's what you do.

1. go into the registry and delete what you added. Hence - Delete whatever is listed under the WspHeader....
2. Run this cab.
3. Go back to WspHeader and change the X-VzW-MDN key from the 10 X's that I put in to your cell number.... ie: 1234567890, then exit the reg editor and reboot....

EDIT - The info in that cab came straight from MY registry.... Minus my cell number.....

Let us know...

[chanderson]

ok cleared the reg...installed cab
reset
changed your xxxxx to my number and still ppp error 11

[azclown]

Have you tried to install DCD's carrier cab? I'd try that next, then reset.....

Get the Verizon carrier cab here
http://dcd1182.n715dp.com/index.php?dir=carriers%2F&download=dcd+Verizon+Carrier+20081031.cab

[goonygugle]

are u running a custom rom? try running dcd carrier cab, i have used it to fix a few phones i had switched to different carriers and data didnt work

[chanderson]

Ok, quick question as i am new to the flashing never really tried any until now was too scared until Alltel screwed me by selling out.

Can i just put this on my card and run it from inside WM6.1?

[worthingtonmedic38]

Hey, i had this problem in the past. First let me say that i am not an HTC guru like most people here, so research anything i have to say.

Sounds like everything obvious is set correct, take a look in EPST. Dial ##778, select edit (but be careful not to edit anything, if you select view it will not allow you to see the needed information). It will ask for a security code, it is 000000. After it loads select view info, then Security.

The following information should be present.
HDR AN AUTH User Id : YourMDN@vzw3g.com
HDR AN AUTH Password : encrypted data characters
PPP User ID: encrypted data characters
PPP Password : encrypted data characters
S.IP DUN User name : YourMDN@dun.vzw3g.com

In my case there were no encrypted data characters in the appropriate places.

The easiest way to resolve it from what i've read is to activate another device on your account then switch back to the desired unit. In my case i had to convice VZ Customer Service to completely reset my account. I believe there's a DMU code somewhere also that has to be 10. Search for PPP error code 11 security and i think you'll find something.

[chanderson]

i got

HDR AN AUTH User Id : my#@vzw3g.com
HDR AN AUTH Password: a few numbers looks like my HEX ESN
PPP User ID: my#@vzw3g.com
PPP Password : vzw
S.IP DUN User name : my#@dun.vzw3g.com

I have another phone i could swap too and then swap back....its easy with verizon you just dial *228 and press 3..put in your phone number and last four of your ssn and your done



tried the swapping of the equipment and that didnt work...it did however get on line one time and i closed it and tried to connect again just to get the Error 11 again

[worthingtonmedic38]

Search for PPP error code 11 security, choose the "waiting for a dmu reset", i don't know how to embed it. That thread contains what i did to correct my problem.
Maybe the they are verizon specific, but your settings do not match mine nor any other xv6800 i have owned.

[abuttino]

I have an idea, follow the instructions for the TP and getting EVDO on it.

Don't try this until you ask a few people first.

[abuttino]

I have an idea, follow the instructions for the TP and getting EVDO on it.

Don't try this until you ask a few people first.

[chanderson]

ok...here is my update on status...
Still no Data, BUT
When i was on the VZW Update ROM i had info in the following fields

HDR AN AUTH Password:
PPP Password

also

in the MIP default i had data under

AAA Shared Secret, and HA Shared Secret

NOW I used the latest dcd_titan_3.3.4.exe and I have nothing in these spots except 0000..ect under HDR AN AUTH Password

i went back to my LG 5500 and took allllll data off of my account waited like 4 hours and swapped back and still nothing.

only thing now is i think i will go back to the VZW Rom and call for a DMU reset and beg some more

[jakestaby]

I had the exact same problem after flashing to DCD 3.2.6. I had to call Verizon and have them generate a new A-key (26 digits).

You might have to call back a bunch of times or press the rep you get to generate the key for you (any of them can, they just don't know how).

Not sure why a new A-key would fix that problem, but I fought with it for quite a few days before finally getting it figured out. The data has worked flawlessly on my phone ever since.

Post back if this works if you would.