Help with uninstalling something with SKTools

[dude.5000]

hi i have installed a the Colour 3G 10 Button touch home dialer comm manager on my tytn ll but dont want it anymore and now i cant uninstall it, i try to run the installation process again to have the existing installation removed but i always get a message that it cannot be uninstalled, so i have gotten the SKTools program to remove it but still cannot find or remove this thing, can someone tell me where to look or how to get rid of it. thank you.

[anoano]

In SKTools:

- to be safe, start by doing a backup of your device (Sprite Backup or similar)
- select installed programs, then select the app you want to uninstall (and no other, otherwise they will also be uninstalled !)
- it shows all the components installed for that app
- make a screen capture of the installed components and save it for later reference
- select "Action", then "Uninstall marked" (not Uninstall marked standard !)
- if all goes well, it should be uninstalled
- otherwise, manually uninstall the components in your saved screen capture.

[dude.5000]

hi and thanks. :) see this is the problem tho, this 'Colour 3G 10 Button touch home dialer comm manager' is not showing up in the installed programs, i actually cant find it anywhere, i mean i know its there somewhere obviously, but i've even unzipped the file on my computer then looked for the files that came out of it manually in the windows folder and a few other places and using the search function of the fone and on SKTools and still can't find it:) haha. bugging me man. actually the search function doesnt bring up anything, i type in the exact file name of a few of the unzipped files and get no results. and now actually my original dial pad on the phone has been messed up too.so if anyone knows where i can find the windows mobile 6.1 phone dialpad i'd appreciate that too. does it even come separate?

[anoano]

First, did you soft reset after your uninstall? It often helps.

Also, being careful and using a registry editor, did you check if there are any unwanted remnants of the old dialer in the registry?

[dude.5000]

hi, thanks. no i didnt do a soft reset, i dont even know what that is actually. and i can't uninstall the app thats my problem. how would i know what files to look for in the registry?

thank u.

[anoano]

hi, thanks. no i didnt do a soft reset, i dont even know what that is actually. and i can't uninstall the app thats my problem. how would i know what files to look for in the registry?

thank u.
1) search for soft reset on this forum

2) under HKLM/software and HKCU/software, look for the name of the editor/developper or the name of the app

Again, be careful

[stylez]

Have you made sure commanager is not running before uninstall?
A way to make sure is to soft-reset "turn device off then on :)"