Are HTC having me on?

[rsmallwo]

Hi,

I recently had to send my HTC Diamond in for repair because it wouldn't sync with any computers.

Had an email come back and they want to charge me to fix it as they say I've damaged it. But below is what they say are the parts that are required:

"Level 2 - LCD replacement (& Athena Micro Drive replacement only) 33.00
Labour 28.00
Delivery 6.87
VAT 10.18
Total 78.05"

My screen is fine, my phones memory is fine. Is this just an admin C*ck up or does it sound plausable?

I can't call them on the weekend as they aren't open, so I'm left stewing.

Thing is, I've had my phone in before for the exact same fault and I had to pay to fix it then as I'd damaged the mini usb connector (I did break it eventually as I was stupidly having a go at fixing the fault myself with a screwdriver) I paid up and they replaced the mini usb and all worked great for 2 weeks but then the fault has returned. This time I haven't touched it and have taken real good care of the phone.

Have you ever had to speak to their north african call centre? Its a nightmare. I'm never buying HTC again.

Sorry for the rant, thanks for listening

[grahamkdt]

"Sorry for the rant, thanks for listening"


... we're not listening, we're reading... and then wishing we hadn't bothered :rolleyes:

[band27]

Costumer Service can generally be a Nightmare. I've had few good experiences with them. Thanks God most issues can be dealt with here unless of coarse it's a hardware problem.



Good Luck !!

[El_Mariachi]

That sounds insane! I'd ring them up and verify everything!