Activesync connection wizard will not start

[djzentz]

Hello all... I'm a total newbie to Windows Mobile and this site. Hopefully I've found the right place to post this. I have Win XP SP2 with activesync 4.5 and HTC touch pro (att fuze). My device connects to the PC fine but ONLY as a guest (tried this with someone else's device as well, same issue). I plugged my device into my co-workwer's PC and the got the option to set up a sync partnership. This option has never appeared on my PC. I've deleted/reinstalled activesync multiple times and tried other suggestions found here (checking & unchecking "advanced network functioality" and "ask about connection type" in USB to PC settings on the device). Prior to all of this I had software called Intelatrac installed on my PC. This is a "task tracking" program which uses activesync to connect to a Windows Mobile PDA device. I don't use this software in my current job so I uninstalled it. Somthing in the Intelatrac/Active sync set up is possibly the issue. I've connencted multiple devices to my PC and to another PC which has Intelatrac. NEVER is there an option to set up a partnership. Only guest connections automatically occur. All menu options in activesync except for "connection settings" are "grayed out" ("Syncronize", "Mobile Device", "Delete Moblie Device"). Any ideas what to look for? I have tried my IT department for the past month but have yet to find anyone who has a clue. Sorry for the long description.

[egzthunder1]

Hello all... I'm a total newbie to Windows Mobile and this site. Hopefully I've found the right place to post this. I have Win XP SP2 with activesync 4.5 and HTC touch pro (att fuze). My device connects to the PC fine but ONLY as a guest (tried this with someone else's device as well, same issue). I plugged my device into my co-workwer's PC and the got the option to set up a sync partnership. This option has never appeared on my PC. I've deleted/reinstalled activesync multiple times and tried other suggestions found here (checking & unchecking "advanced network functioality" and "ask about connection type" in USB to PC settings on the device). Prior to all of this I had software called Intelatrac installed on my PC. This is a "task tracking" program which uses activesync to connect to a Windows Mobile PDA device. I don't use this software in my current job so I uninstalled it. Somthing in the Intelatrac/Active sync set up is possibly the issue. I've connencted multiple devices to my PC and to another PC which has Intelatrac. NEVER is there an option to set up a partnership. Only guest connections automatically occur. All menu options in activesync except for "connection settings" are "grayed out" ("Syncronize", "Mobile Device", "Delete Moblie Device"). Any ideas what to look for? I have tried my IT department for the past month but have yet to find anyone who has a clue. Sorry for the long description.

Actually, long descriptions are best to identify problems :D
This is just a suggestion, but maybe this Intelatrac software left something in the registry that is being used by ActiveSync. My advise to you would be to first uninstall ActiveSync and then look for entries for this program in the registry and delete them if you find them. You could use autoruns to see if there are any processes/dll loading that shouldn't be there in the first place as well. Hope this helps...

[djzentz]

Thanks for the reply... a problem with something left in the registry is exactly what I thought might be the problem. This being my PC at work, I don't have authorization to even look at the registry let alone edit it. Only our IT "help" desk group can don that :mad:. Through unofficial channels I got access and found that there are at least 20 references to "Intelatrac" left in the registry. If I can ever get these folks to look at the problem I'll report on the results. Thanks again!