rabidrat
26th January 2009, 05:39 PM
Hi I have been having a fruitless time trying to get a replacement battery cover replaced after orange sent my htc tytn II back to htc for "fixing"( only two weeks after I got it on contract) It was sluggish, dropped video frames hopeless camera etc. I was to just keep my sim card (unusual- as it usually is the battery cover and battery) though I had been having prblems with the battery as well. Anyway To cut a long story short it came back from htc with a clip broken on the battery cover and orange said to contact htc as they would send a replacement (LOL) htc said that even if they did damage it that as it was a cosmetic item it was up to me to buy a new one. This has been going on for a year and each call results in the same thing. (they hadnt responded to all my previous letters and e-mails) I know it may seem petty of me not to have bought a replacement cover but for a large company like htc to have such abysmal customer service/relations seems counterproductive. Sorry to moan but I had to get it off my chest. I put windows 6.1 and after many hours of tweaking it still drops calls has a poor camera but video is slightly better.