Leave messages on Exchange Server

[pclady]

I helped a client set up a new Moto Q 9c last week using OWA synchronization. When she got to her office today and opened Outlook, none of the email came in to her Inbox. Is there a Leave mail on server option in Windows Mobile for mail coming from an Exchange Server, and if so, where would I find it?

Thanks,
Cathy

[nir36]

to my knowledge, it should be kept on the server anyway.. just like regular poutlook
she's getting all mail to her ppc and then it gets deleted from the server?

[pclady]

That's what I assumed would happen. If she leaves her desktop Outlook open, they come in there. Haven't heard back whether they're also coming into the PDA, but assuming so. :confused:

[timmymarsh]

I helped a client set up a new Moto Q 9c last week using OWA synchronization. When she got to her office today and opened Outlook, none of the email came in to her Inbox. Is there a Leave mail on server option in Windows Mobile for mail coming from an Exchange Server, and if so, where would I find it?

Thanks,
Cathy

Hi Cathy, thats wierd, i use exchange email regularly and never had that problem. Did she accidentally delete the messages on her device and synced(which would explain the empty inbox)?

I use original 6.1 wwe rom and there is no option like that, im not that familiar with the Q9c, is that 6.1 too? WHen she is getting used to it, it might be safer to manually sync on her device instead of when items arrive, that way they are safe on the server, but does kind of defeat the point i guess lol.

[pclady]

I installed ActiveSync on her computer yesterday, synchronized with the Q, and after a couple of hours she said everything appeared to be working properly. Fingers crossed! Thanks for your response.