My 7500 with 6.5 on it...please help.

[babyhemi]

I'm new on the forum, very informative but I could'nt find an answer to this situation. I have a HTC Advantage 7500 that originally came with mobile 5 on it and last year I successfully upgraded it to mobile 6. Couple of days ago I wanted to try something new so I upped it to 6.5 via a link on this site somewhere. The rom update went smoothly but I would like to go to 6.1 because for one the micro drive is not seen under the 6.5 that I have plus it has a slow response to screen manuvers and such. Now when I try to install mobile 6 or 6.1 it says please wait while the update takes place but my device restarts and the error #260 box comes up that says the update utility cannot connect to your PDA phone. Please check your USB connection. I would appreciate any help or suggestions. I know maybe I was wrong to try the mobile 6.5 on this. :confused:confused:

[pdajoy]

Since you are able to use 6.5, (it was a spl 3.5 version unless you
had found and used a spl 1.2) your phone should be having spl 3.5.
You need to search and download 6.1 spl 3.5 rom to change it.:)

Oh...Welcome!!

[babyhemi]

Since you are able to use 6.5, (it was a spl 3.5 version unless you
had found and used a spl 1.2) your phone should be having spl 3.5.
You need to search and download 6.1 spl 3.5 rom to change it.:)

Oh...Welcome!!

Thanks for your reply. I do now have the file 6.1 spl 3.5 but my device on 2 separate computers it just starts the update restarts my 7500 then the error message about USB connection. I didnt get this error the last 2 times I updated my device. Thanks in advance.

[pdajoy]

Taking it your pc (Windows XP) with anti virus and firewall disable.

Try flash back previous rom and have the device working first before going
any further.

Best to use same usb cable and port from same computer for your flashing. It helps to isolate problems in future.
Ensure device battery charge is above 60%, at least.
Remove SIM and memory cards before flashing.

[lennie]

I am sorry to hear that you're having problems with your device......however, the problem you've mentioned sounds quite familiar to me but I don't remember how I actually got mine fixed.

I have no idea what OS you're using but
try this:
re-installing activesync/device center then put your device in bootload mode (by holding down the camera button...fully....then press the reset button, keep holding camea button until the colored screen comes up. connect your phone to your computer and let it install the usb drivers.

after thats done, unplug, wait....replug and start up acticesync/device center make sure they're connected/synced then try changing the rom again.

hope that helps.

[babyhemi]

Thank you all so much. I did these things and it still restarts and goes right back in mobile 6.5 giving that same error message #260 box comes up that says the update utility cannot connect to your PDA phone. Please check your USB connection. Can it be a bad usb cable I'm using I wonder? Interesting my SPL version right now is 1.10.

[lennie]

that's the problem...your SPL should be 3.5 if you're on wm6.5. it is interesting that you got that instead of "invalid Model id" error. all in all I think the same method should solve your problem.

do a search for "invalid model id" and check out the post by cmonex she did a great job in creating a salutation. hopefully you had Hard SPLed your phone and that you had a home network that you had connected your phone so you can get back your phone's MAC address.

EDIT:
Also change your USB cable....I don't trust it, it's possible that it could be the problem. however, seen as your SPL isn't what it should be it the cable is not the problem (but change it anyway)

[babyhemi]

that's the problem...your SPL should be 3.5 if you're on wm6.5. it is interesting that you got that instead of "invalid Model id" error. all in all I think the same method should solve your problem.

do a search for "invalid model id" and check out the post by cmonex she did a great job in creating a salutation. hopefully you had Hard SPLed your phone and that you had a home network that you had connected your phone so you can get back your phone's MAC address.

EDIT:
Also change your USB cable....I don't trust it, it's possible that it could be the problem. however, seen as your SPL isn't what it should be it the cable is not the problem (but change it anyway)

Thanks so much! I will do this. I wonder why I have a spl 1.10? This is confusing with Win Mobile 6.5?

[babyhemi]

that's the problem...your SPL should be 3.5 if you're on wm6.5. it is interesting that you got that instead of "invalid Model id" error. all in all I think the same method should solve your problem.

do a search for "invalid model id" and check out the post by cmonex she did a great job in creating a salutation. hopefully you had Hard SPLed your phone and that you had a home network that you had connected your phone so you can get back your phone's MAC address.

EDIT:
Also change your USB cable....I don't trust it, it's possible that it could be the problem. however, seen as your SPL isn't what it should be it the cable is not the problem (but change it anyway)

I am using a new usb cable and the same thing happens. It says its starting to update the rom then it restarts my 7500 and error 260 comes up saying that it cannot connect to my device check your usb connection. I don't understand...