Attachments with Exchange E-Mail

[pcibob]

Have searched the Diamond Forum extensively, but not found mention of this problem.

My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.

It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.

Any suggestions ?

Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U

[l3v5y]

Does tapping and holding on the attachment and hitting "Save as..." work?

[R3PUBL1K]

If the above suggestion does not work then there could be an issues with your provider

[pcibob]

Thanks for the suggestion but Save As does nothing.

If I tap the attachemnt, a green arrow appears next to it, and the "Downloading..." message appears at the bottom of the screen, but when it finishes, the Attachment reverts to a blank grey icon next to the filename, rather than the icon representing the application.

This leads me to believe the device downloads the attachment, but for some reason it is not being saved, or the linked program is not being invoked. In \Internal Storage\Inbox.mst29991181.1156583424\Mail Attachments, I can see several zero size *.att files

The provider Vodafone say this is not a widely reported problem, but at least one other User on their Forum has reported it.

[R3PUBL1K]

Can you not contact the exchange admin and ask to see the error log? is it a work or hosted exchange server(2003 or 2007)?

How about a hard reset? extreme you might say but can help.

[ksekhar]

Have searched the Diamond Forum extensively, but not found mention of this problem.

My Exchange E-Mail from WM6.1 refuses to download (or at least open) attachments. This happens with .doc .docx .pdf .xls .xlsx attachments. These attachments open without a problem, when I use another two e-mail accounts using imap, the problem only occurs when synchronising with my Exchange Server.

It looks as if the attachment is being downloaded, but it doesn't then open. I have posted this on the Vodafone Forum (post 50578 and update 135471), and one other person reported the same problem, but no solutions were forthcoming. I have just installed the latest ROM, without effect.

Any suggestions ?

Rom Version : 1.97.161.4 WW
Rom Date : 10/26/08
Radio version : 1.08.25.08
Protocol version 52.44.25.24U

Sounds like an exchange server problem. You should contact your exchange admin to see if they can change any policies related to that.

[pcibob]

Thanks for the responses.

I AM The Exchange Adminstrator ! I don't think the problem lies there, as e-mail sent to my previous PDA (Vodafone 1605),and e-mails still sent to one of my colleagues 1605 don't demonstrate the same problem. The problem is only rpesent on the Diamond.

I have also tried several hard resets, together with a ROM Flash Updates, to no avail.

Regards

[R3PUBL1K]

As you tried hard resets and other roms it might be a network issue?

Why not try using a trial on 4smartphone.com (14 days free) and if that works then you no its not the device.

Have you even tried a different SIM card?

[Furbious]

What version of Exchange are you running? 2k7 can control the size and amount of mail you're retrieving via EAS policy, plus if you can download attachments or not.
Then again, since you're ok with EAS on a tytn, then it must be the phone or network. Have you tried swapping SIMs to eliminate the possibility of content filtering on the network side?
I've never had any trouble with EAS and I've tried plenty of other ROMs, and I'm the vodafone network also - you tried any of the newer custom ROMs to eliminate that?

[pcibob]

We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1

I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.

I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.

Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.

[ekksman]

We are running SBS2003 Premium SP2, and Exchange Reports Version 6.5.7638.1

I have tried the SIM from the TyTn that downloads ok in that PDA, it doesn't in the Diamond.

I have the latest official ROM from the Vodafone website, don't really want to upgrade with unofficial ROM's in case I brick the phone.

Just as an update, by watching carefully as the phone tries to collect the Attachment, the initial message "Downloading..." is temporarily followed by "Loading Message ...", which quickly dissappears, and the logo against the attachment changes back from the green download arrow to the grey logo.

Hi

in the email sync options do you have the "include file attatchments" ticked?

[R3PUBL1K]

Hi

in the email sync options do you have the "include file attatchments" ticked?

I don't have that ticked and I still get attachments - i think this option is for downloading the file instead of clicking on it later. :)

@pcibob

I know some Vodafone ROMS are buggy. for example my friend has an X1 for which he uses M$ Live - MSN etc. if he installs TomTom the the MSN live stops working - how wierd is that.

Take the blunge and customise your ROM it is really stright forward, this may help.

[pcibob]

It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !

[ekksman]

It doesn't matter if this is ticked or not (I have tried both). I understand this tick means that the attachment will be dowloaded WITH the mail, whilst if it is unticked it should be able to download the Attachment AFTER the mail, if required. Both don't work !

Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt

[pcibob]

Was asking as I had the same problem with another device and only work around I found was to have it unticked, tap onto attatchment to download, go to comm manager turn flight mode on and off and it would download, strange but it worked. not sure would do the same for you, sorry if it doesnt

Thanks for the suggestion, but tried it with no joy.

I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.

[R3PUBL1K]

Thanks for the suggestion, but tried it with no joy.

I am seriously considering updating the ROM with a non Vodafone version. Any suggestions as to which ROM to try ? I would like to hear from other Vodafone Users if this has caused them any problems. I am a bit nervous about bricking the phone.

I would go for this option.

There is plenty of help here if you need it.

I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it ;).

1) install Olipro Hard-spl.1.93 (http://rapidshare.com/files/202095661/Hard-SPL-Diamond-OliNex1.93.zip) Download and extract , click on RUU - follow instructions - when confirmed an application wants to run on your device. (click YES to allow) this process takes a few MINS and the screen goes blank for a while. Do not touch device until the RUU states finished (the phone should restart anyway)

2) if you wish to confirm the installation of Hard-SPL the hold down the down-arrow volume key during reset or start-up process, you should be presented with a RGB and white screen with

"DIAM100"
"SPL_1.93. Olinex
(thats Olipro and Cmonex-combined forum users)
Thats confirmation enough.

3) restart device again. and pick a ROM (Recommendation from me would be this Shaks1979 ROM (http://forum.xda-developers.com/showthread.php?t=462455) (download and extract - Run RUU) similar to step one.

4) restart your phone and enjoy life without the vodafone poop. hopefully you exchange will work.

4a) its very easy to revert back to standard stuff :)

Take the plunge.........

[pcibob]

I would go for this option.

There is plenty of help here if you need it.

I have flashed at least 15 diamonds fro my work and countless other devices. Now if I can do it ;).
.........

You are tempting me.

One final question. Will the Vodafone Sat-Nav reload and work ? I have it in a CAB file, but am unsure if it needs to 'see' the Vodafone ROM to work. Has anyone else installed a new ROM, then put their Vodafone Sat-Nav back on successfully?

The main reason I bought the Diamond is that it converged the things I need most i.e phone, Sat-Nav, PDA and camera.

Thanks for the help