Problem: Polaris set back itself to delivery-state!

[MacGaiser]

Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.

After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.

All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.

Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?

Regards from Germany,

Robert

[timmymarsh]

Robert,

Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.

btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?

Might be a good idea to do this, just so u can be sure its not a software clash.

[MacGaiser]

Thanks for your fast answer, timmymarsh!!

I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.

This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.

After your post I'm pretty sure, that it should be a hardware issue.

If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...

[astone21]

have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.

[deepthroat]

Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.


the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.

Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.