Virgin Mobile (UK) Network - Need Help!

[arctic_monkeys]

I am currently using an HTC Touch and trying to change network from Orange to Virgin Mobile. I am able to call but unable to send text messages for some reason. Can anyone help me out? Every attempt of sending a text message returns the message: "Your text message cannot be sent."
Any help would be greatly appreciated!

[gadgetwizard]

OK,

Try this..

Start/Settings/Phone/

Select the Services Tab

You should see a Voice Mail And Text Messages option and a button lower down marked "Get Settings"

Select or highlight the Voice Mail and Text Messages option and then Press the "Get Settings" button.

After reading the services from the network you should see two numbers listed one for voicemail and one for Text messages.

The text message service centre for Virgin is: +447958879890

If your phone has not picked this up from your SIM card..enter it yourself.

That should be it.

Incidentally, the phone usually gets all these setting when you boot the device fresh or after a hard reset...or at least it does with an unlocked phone. Not sure if you phone is locked to Orange or not.

[gadgetwizard]

By the way, the Orange SMS service center numbers are:

+447973100973
Alt: +447973100974

So you can check and see if you still have one of those.

[arctic_monkeys]

Just done this but nothing's changed...
Still unable to send a text message. My phone is unlocked.

If it helps, my MMS Settings are:

Server Name: Default
Gateway: 63.73.9.22
Port Number: 9201
Sever Address: http://vxpix.com/servlets/mms
Connect Via: Orange World
Send Limit: 300K
WAP Version: WAP 1.2

[gadgetwizard]

SMS or text messages are not effected by MMS settings. BTW are you trying to send an SMS or a MMS?

I did notice your MMS settings are wrong for Virgin UK anyway.

Virgin MMS settings can be found here:

http://www.filesaveas.com/mms.html

Note: Virgin must enable MMS for your account. Contact Virgin Customer Services

Access Point Name: goto.virginmobile.uk
Username: user
Password: (leave blank)
Authentication: Normal
Data bearer: GPRS
Gateway IP (proxy) address: 193.030.166.001
Port: 8080
Session mode: Permanent
MMS Message (Relay) Server URL http://mms.virginmobile.co.uk:8002

You're going to have to change you network settings too as you are still using Connect VIA Orange, and i presume that these have not been changed.

In all honesty, the best way might be to hard reset the phone and then boot up fresh with your Virgin Sim card installed. The HTC software will auto load the Virgin MMS, SMS and Network settings automatically. (Although having written that, if you phone is an unlocked Orange phone them I'm not sure it will).

If that's not really an option for you then post back.

[arctic_monkeys]

I am not trying to send an MMS, just an SMS. I would preferably like to not hard reset; is there nothing else I can do?

[gadgetwizard]

mmm sorry you have exhausted my knowledge in this area.

I would have thought that if the service center is input correctly in the services area then the phone should be able to send an SMS. What number is displayed?

You might like to give Virgin a call and make sure that the service center number is till the same.

A quick Google on the subject has suggested a faulty SIM card as the phone is supposed to pick SMS numbers up automatically from the SIM card.

Sorry can't help much more from this end...good luck.

[arctic_monkeys]

I happen to have two Virgin SIMs and both pose the same problem. I will try a hard reset and hope that works. The device was originally locked to Orange before it was unlocked. I was able to pick up the correct service centre for Virgin: +447958879890 but still had the same problem.
Thank you very much for your help anyway.

[arctic_monkeys]

Playing around with the settings I managed to sort it out.
I simply changed the SMS settings in Settings/Connections to GSM rather than GPRS and seemed to work!
Thank you gadgetwizard for your help and I apologise if I have wasted your time.

[gadgetwizard]

You were not wasting my time at all...glad you got it sorted out.

[giaclic]

I am currently using an HTC Touch and trying to change network from Orange to Virgin Mobile. I am able to call but unable to send text messages for some reason. Can anyone help me out? Every attempt of sending a text message returns the message: "Your text message cannot be sent."
Any help would be greatly appreciated!

Are you sending to a mobile telephon number?

[gadgetwizard]

Thanks for the reply but i think arctic_monkeys said they had sorted it.