Help! My Atom Pure stuck in 'Update Utility' and not able to sync!

[kate78]

I'm using Vista to flash 'PDAVIET_ROM_WM61_OS20765_ATOM_Sonblack' but I was disconnected from Windows Mobile Device Center. Now my Atom cannot reset, cannot sync and STUCK with message 'Update Utility'!

Please help me to get back my Atom!

Thank you so much!

[napsters]

Use rec + camera + reset button.
In DM mode choose Exit DM.

[kate78]

weird! it works on winXP but not in Vista!

anyone know why?

[napsters]

Lots of things could be causing your problem. Here are some things for you to try:

1. MOST IMPORTANT: Make sure that you plug your device directly into the computer. Do not plug the device into a USB hub or other device. If you are using a laptop, do not plug the device into USB ports in your docking station. More technically, make sure that the port you are using is a Root USB device, not a Generic USB one. This make quite a difference in Vista, because locking your computer or having a UAC prompt while you are connected to a generic USB device seems to interrupt the connection.

2. Make sure that you have "Advanced Network Funcationality" enabled.

2. Make sure that you have the latest version of ActiveSync or Windows Mobile Device Center (Vista). If you are using Vista, the current version is 6.1. This version has some updated drivers that seems to help immensely with stability.

3. If you are using Vista, make sure you have all the latest OS updates installed. There was a Windows Update sometime back in November of 2007 that fixed some serious bugs in the USB drivers in Vista.

4. If you have Windows Firewall Client for ISA installed, do a search on the Microsoft website for possible problems with interactions between ActiveSync/WMDC and the firewall client.

Hope this helps.

[JackyAtom]

I'm using Vista to flash 'PDAVIET_ROM_WM61_OS20765_ATOM_Sonblack' but I was disconnected from Windows Mobile Device Center. Now my Atom cannot reset, cannot sync and STUCK with message 'Update Utility'!

Please help me to get back my Atom!

Thank you so much!

You must be careful with connection whenever you flash your rom. Never disconnect when the process is still going on.

This is what I think you should do to try to rescue your Atom.

1. Make sure that your Atom can really communicate with your PC. As long as they show that they're connected is ok.

2. Flash that rom again. This time please make sure that there will be no disruption on the connection. Don't disconnect while the process is going on or you'll have a high chance of transforming your Atom into a toy.
You have to follow the instruction and wait until the end of the process. I've flashed many roms without any single problem.

3. You better flash using direct connection. Don't flash from your SD but directly from your PC.

Hope this helps!