Unable to roam on Three (3g) Australia - Help Please

[pbwhi0]

I have a HTC Touch Diamond P3700 which I think was sourced from Hong Kong. I use it on the Hutchinson 3 network in Australia and am unable to get Roaming (on Telstra network) going. I am currently on hoidays in Noosa and there is no Three coverage here and the phone will not switch to Roaming. I had installed the Hutchinson 3 official Rom (I was able to get this on the phone by first flashing Olinex Hard SPL).

Current Installed Firmware...
ROM Version = 1.93.861.4 WWE
ROM Date = 11/21/08
Radio Version = 1.09.25.23
Protocol Version = 52.51.25.26W
Model = HTC Touch Diamond P3700

The above ROM is Hutchinson 3 Aus with a different Radio version. I have also tried to Roam with the stock Hutchinson ROM.


With the above setup, the only Network Type I can select are WCDMA or Auto. GSM/UMTS band options are UMTS (900+2100) + GSM (900+1800) and Auto. I have installed advanced Comm Manager which enables me to turn off 3G in the hope that the phone would Roam on Telstra GSM. When I do this the Network Type selection is blank.

I have also flashed Duttys 5.2.20764.1.4.3_V4_Full_MSVC [2.03] and was able to view a full range of UMTS and GSM bands and had WCDMA, Auto and GSM as an option in Network Type.

I have also tried the following Radios:
1.00.25.05
1.13.25.24
1.11.25.1
1.09.25.23
1.00.25.06
1.12.25.16 (couldn't get this one to work)

I am not scared to try flashing different items, but am really lost as to why I can't get Roaming (on Telstra network). I suspect the version of my Diamond does not have the necessary hardware to use the required Band.

Can anyone give me a tip as I am now lost and Hutchinson won't help me as I didn't buy the phone through them. Even being a customer (2 phones) for 3 years + doesn't not count (might be time for a new provider).

Any help would be greatly appreciated.

Thanks, Paul

[dieselpower89]

I am with Three also, they really suck, dont they?

Have you tried changing the radio to 1.08.25.20? thats the best I have found for use with 3. This should enable the GSM option under network connections. Actually I specifically remember that the GSM option (or antoher) was different for me on your type of radio...

let me know how you go.

[bigruss]

I am with Three using an imported Diamond, radion 1.09.25.23 but the official one for Three Australia also worked fine to me. I roam onto Telstra a lot cos not in a good coverage area.
Have roamed across europe and no problems. Is it the data connection or the voice that you need? If the data connection is the problem then maybe download a new connection setup cab and try to update that. Sorry, not much use I know!

[pbwhi0]

Bigruss

Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul

[dieselpower89]

Bigruss

Voice is the thing I am after. Still no luck. I have gone back to Duttys 5.2.20764.1.4.3_V4_Full_MSVC ROM and Radio 1.08.25.20 which enables GSM to be selected. Under SETTING|PHONE|NETWORK I have pressed the 'Find Network' button but the phone cannot find any networks yet my wife's iPhone is able to pick up Roaming (Telstra), Yes Optus and Vodafone AU. I find it strange that my Touch Diamond can't locate any networks. I'll keep hunting the fault but it is very frustrating. Thanks for the help. Cheers, Paul

Paul,

Try going to Setting>Phone>Band tab and select 'GSM', then 'Auto' or the apprpriate band for roaming.

[pbwhi0]

Thanks dieselpower89

I have tried all that. Also changed the ROM 5 or 6 times. Radios that and a few more. It is as if the phone will only recognize the Three network and nothing else. It will not pick up any other networks. Very strange.

[albert_betet]

why u dont give a try to upgrade to the official one(2.03.707.2)?
maybe it wil help u:)

[pbwhi0]

Albert_betet

2.03.707.2 is not available for Australian networks. I tried to download from htc.com but it rejected my serial number as not compatiable. I have tried the latest Hutchinson ROM which is still current on the htc.com website (Australian) and whilst it works on my phone, the roaming doesn't activate.

[JexL]

might be a sim card prob. im on 3 with a diamond from overseas as well. before i kept losing receptino and it would reconnect when i powered up the screen. and also it would say no reception but i could go on 3 internet and stuff. Just go to the 3 store and they will give u a brand new sim card for free then callup customer care and tel them to transfer your service onto your new sim card. only took like 3 minutes in total.. and the call centre is 24hrs :D

[pbwhi0]

Thanks JexL,

You're a champ!! My wife's sim card has been roaming in her iPhone so I put her card in my phone and didn't find a network at first. I went to SETTINGS |PHONE and then Network tab and there was another option for either Auto or Manual select a network. I selected manual which then found the 3 available networks here in Noosa. I chose Telstra and then Roaming became available. I turned off the phone and swapped back my card. Turned phone on and Roaming was found immediately. Funnily enough I don't have the auto/manual network selection option. But the phone works so that is the main thing.

Thanks again to all that helped.