warranty issue

[rockyyyrulz]

after searching a lot I didnt get even a single satisfactory result so here i am putting this thread to ask questions about warranty of your HTC GENE


I have upgraded my HTC new gene to windows 6.5
now i am having some hardware issues like dead screen pixels
so wanna ask you guyz "how can i contact HTC service centre?? Do i need to install the previous version ??
I forget what was the SPL version or rom version i had before so kindly help in that also :)

[ankit360]

after searching a lot I didnt get even a single satisfactory result so here i am putting this thread to ask questions about warranty of your HTC GENE


I have upgraded my HTC new gene to windows 6.5
now i am having some hardware issues like dead screen pixels
so wanna ask you guyz "how can i contact HTC service centre?? Do i need to install the previous version ??
I forget what was the SPL version or rom version i had before so kindly help in that also :)

hmm you can switch back to old orignal rom
but I don't know about SPL did we want to change our SPL also ?plz some body answer

[krazy_about_technology]

Yes, the SPL needs to be flashed back to original. I think any original rom which also flashes original SPL and is according to your phone's firmware (old gene or new gene) will make it servicable. If you can find it, good, otherwise, forget the warranty. And lemme tell you one thing, 1-4 dead pixels do not qualify for a phone exchange, so be sure that you have atleast 5 dead pixels before you do all these hassels, and dead pixels is the main cause for you to go to service centre.

[rockyyyrulz]

can anybody please send the link of original new gene rom :mad::mad:

[rockyyyrulz]

:(:(:(:(:(:(:(

please give me the link of original rom if you have

or else I will throw my gene and will again start using nokia 2600 haha still the best phone on this earth :D:D:D:D:D

[haree]

hi
besfen has provided the original ROM chek the below link
hope it helps
goodluk:)



http://forum.xda-developers.com/showthread.php?t=505156

:(:(:(:(:(:(:(

please give me the link of original rom if you have

or else I will throw my gene and will again start using nokia 2600 haha still the best phone on this earth :D:D:D:D:D

[rakesh_4utoo]

hi
besfen has provided the original ROM chek the below link
hope it helps
goodluk:)



http://forum.xda-developers.com/showthread.php?t=505156

NO NO NO NO NO....

the rom is for Old gene only. I already checked it haree.

Rahul don't flash that rom as i know you have a new gene.OK

[rakesh_4utoo]

:(:(:(:(:(:(:(

please give me the link of original rom if you have

or else I will throw my gene and will again start using nokia 2600 haha still the best phone on this earth :D:D:D:D:D


The 2600 whose Keys are missing and obviously has no touch screen to dial:):)
just for incoming. (only green button working)

[htc3400]

I have upgraded my HTC new gene to windows 6.5
now i am having some hardware issues like dead screen pixels
so wanna ask you guyz
how can i contact HTC service centre??
Dont hesitate to contact the service center ...guys frm svc center are very much aware that we can upgrade the devices ourselves....
Do i need to install the previous version ??
No ...i feel its not necessary for you to install the older version...i once bricked my phone and took it to service center ..my SPL was changed and i was not asked anything about it...all it costed for me was just rs 100 for them to install the company shipped ROM to my device...so dont waste time searching for original shipped ROM...i doubt if it is even available in the forum...I forget what was the SPL version or rom version i had before so kindly help in that also :)



see my answers above in red...

[haree]

hi
sorry for providing the wrong ROM man
a word of advise to Rahul pls give ur details at the bottom of ur signature to avoid such mistake in the future at least say new gene or old gene

NO NO NO NO NO....

the rom is for Old gene only. I already checked it haree.

Rahul don't flash that rom as i know you have a new gene.OK

[rockyyyrulz]

well thnx still for trying :)


and @rakesh_4utoo :mad::mad::mad::mad: dont you dare to say a word against my 2600 :D:D:D i can buy the keypad hehe

[rockyyyrulz]

sure man
will go to them soon to screw them :D:D:D

[rockyyyrulz]

new gene original rom & spl

:mad:

[krazy_about_technology]

Its really hard to find. I think you should try to give it to customer care as it is. They may not say anything as it is extremely common for Windows Mobile owners to come to them with their mobiles in patched condition.

[dheerajk27]

Its really hard to find. I think you should try to give it to customer care as it is. They may not say anything as it is extremely common for Windows Mobile owners to come to them with their mobiles in patched condition.

I think, Sumit is right in saying that, becoz I remember myself submitting my Vox to HTC Service Center, with a 96 DPI cooked ROM, as it had some issues with keys. I was given warranty, without any objection. The issue was fixed and when I was getting the device back, they had also flashed the original ROM for Vox. So, I think, there is no harm in giving a try by submitting the device as it is.

[imblfmstr]

@ Rocky

I think u should give ur device to service centre without caring for the warranty....they won't even bother to ask u why u flashed ur device and also the gene device is now not available in the market...so better do it as early as possible.....might be a chance they won't provide any service later on....

good luck buddy...get ur device rectified

[ankit360]

@ Rocky

I think u should give ur device to service centre without caring for the warranty....they won't even bother to ask u why u flashed ur device and also the gene device is now not available in the market...so better do it as early as possible.....might be a chance they won't provide any service later on....

good luck buddy...get ur device rectified

yes you r right when i brick my device i just sent it to service center that time they don't have mobo for gene to replace but i brick my device on second day when i brought it :D so they give me total replacement :)

that's why some body ask me about htc i tell his to not buy gene and go for Viva or touch with wifi + more ram

[Xumit]

I think, Sumit is right in saying that, becoz I remember myself submitting my Vox to HTC Service Center, with a 96 DPI cooked ROM, as it had some issues with keys. I was given warranty, without any objection. The issue was fixed and when I was getting the device back, they had also flashed the original ROM for Vox. So, I think, there is no harm in giving a try by submitting the device as it is.

I agree to you as they dont even bother which rom you have installed or what have you done with it, its in warranty they will just go for it.

[rockyyyrulz]

atlast ......I am going to HTC center with my fingers crossed hehe ... :p ...am damn lazy :o .....but still if someone can provide original SPL then i will be thankful to him {last try} ...I got the original windows 6 :)

[rockyyyrulz]

well for all the delhiites am here sharing the sarcastic boring and soporific xperience of me and my friend rakesh....{user name ;;rakesh_4utoo}

we went there to get our HTC repaired :D:D...my handset is in warranty but his handset is 1 and a half year old ....well first in my case they were so damn irritating that I am here sitting at my home without getting even the handsfree replaced at two of their service centres ...REASON {non availabilty..as i know it was a stupid excuse} and and and most interesting case is that they were charging 7500 bucks for rakesh's handset who they havent even touched properly.... :p:p:p...new handset is costing 9500 and rakesh's handset is working properly but only problem is battery drain....:p:p:p...phew thats it ....

[vaibhav_batra_the_techguy]

well for all the delhiites am here sharing the sarcastic boring and soporific xperience of me and my friend rakesh....{user name ;;rakesh_4utoo}

we went there to get our HTC repaired :D:D...my handset is in warranty but his handset is 1 and a half year old ....well first in my case they were so damn irritating that I am here sitting at my home without getting even the handsfree replaced at two of their service centres ...REASON {non availabilty..as i know it was a stupid excuse} and and and most interesting case is that they were charging 7500 bucks for rakesh's handset who they havent even touched properly.... :p:p:p...new handset is costing 9500 and rakesh's handset is working properly but only problem is battery drain....:p:p:p...phew thats it ....

Well my experience with them is Good, i visited the service center located in Okhla ph 2 (i guess near lal chowk, local shopping complex) and they changed the MB of my handset in one day....they also replaced one of my friend handsfree in 2-3 days....

[rockyyyrulz]

Well my experience with them is Good, i visited the service center located in Okhla ph 2 (i guess near lal chowk, local shopping complex) and they changed the MB of my handset in one day....they also replaced one of my friend handsfree in 2-3 days....

Is that a good experience? :(...they told me to get my handsfree replaced in next 2-3 days and thats what i cant do as i dont have that much time :( and yaa its at c lal chowk....go to any nokia service centre and see the difference ....they are ready to change it all the time ....I love my gene but also I hate HTC for providing ridiculous service :mad::mad::mad::mad::mad:

[krazy_about_technology]

Its not always the same even with Nokia, it depends upon availability. Just you dare touching the firmware of a Nokia phone, and see how service center guys kind of throw you out with your phone. Nokia has a blind fan following in India, thats all, that is the reason for high availability. I have this experience twice with service center at sector-2, Noida. I am not blaming them, they have their policies, but the tolerence level in their warranty coverage policy is very low in comparison to HTC.

And 2-3 days is not that much i think, although it certainly depends on your needs. Sony Erricson's Main Service Center at Nehru Place once replaced by W660i's motherboard in 15 days, beat that!

And it gave me the same problem again, in 15 days, this time they didn't even repaired it, said it has some kind of water damage and declared it unrepairable. But it suddenly started working again by itself 10 days after that, sold it for 6K, had bought it for 6500, beat that :D

[zinzar]

They will not talk about the new rom flashing

But they will check the SPL ( I am sure ) , and they have right to decide whether they will take it as a hard ware problem and they will not look to the software or SPL , OR they will tell sorry this is out guarantee

Sorry , but this happened with me before

[hksin1988]

Well my experience with HTC is also grt , when my phone got bricked and i took it to service centre......they didnt even ask me any question ....and....nxt day when my phone got fixed....they even called me personally.....

so....they were nice guys.,..

[rakesh_4utoo]

[QUOTE=
so....they were nice guys.,..[/QUOTE]



IF your device is not in warranty ,then only you can see the big picture,However you had a software problem this was the reason why they kept their mouth shut, otherwise they'll charge like:-

For Motherboard Rs7500
Broken Display Rs4000
Battery Rs2000
Hardware inner keypad 1500
Broken SD card Slot Rs 1000

[krazy_about_technology]

@Rakesh: But then who doesn't man? The thing is, it is well known that breaking the SPL voids your warranty. Tell me one company that has something in their warranty terms like this and they provide it without asking a question? Get you software corrupted somehow and try getting the phone repaired on a Nokia service center, you will get the idea what i m talking about.

[Addicted2xda]

Well my experience with them is Good, i visited the service center located in Okhla ph 2 (i guess near lal chowk, local shopping complex) and they changed the MB of my handset in one day....they also replaced one of my friend handsfree in 2-3 days....

Is that a good experience? :(...they told me to get my handsfree replaced in next 2-3 days and thats what i cant do as i dont have that much time :( and yaa its at c lal chowk....go to any nokia service centre and see the difference ....they are ready to change it all the time ....I love my gene but also I hate HTC for providing ridiculous service :mad::mad::mad::mad::mad:
Nokia, Service? LOL.
Here is my experience:
1. I once had a Nokia E50, It had some issues so I went to Gariahat, Kolkata service centre to get it rectified, and the technician there wasn't able to open the device for initial inspection :D. I mean she was not even able to open the cover, I had to show her how to open the cover (of the Mobile of course, what were you thinking :D ? ).
2. Once I had a cr@p nokia phone, whose model number I do not remember now (before xda, I used to change my cell every 6 months or so :D) which said it supports gmail client. But when I tried to install it, it installed fine for the first time. I had to remove it for some reason but later on when I again tried to install it, it simply refused, giving some error (long time back, don't remember the specific error). I contacted their service centre as well as their online support but they had one blunt reply, we don't give any support for any third party apps. So thats there support. Thankfully, after WM (to be more precise xda), I won't bother myself with another of their cr@p, unless of course, they come up with a WM device :D (and dump symbian ^^)
As far as HTC is concerned, I never had to visit them even once in my three years association with them. So I think thats the last straw in the hatch (may be there devices are so less prone to problems that they don't keep enough spares, as they don't need it. Unlike Noki@ whose devices / handsfree are always causing problems and hence require a lot of spares LOL".)