Apalling HTC Support

[Jerseyman]

I have just about come to the end of my tether in trying to work with HTC support in order to get my HTC X7501 repaired.

After 9 call to the "Support Centre", 3 e. mail support tickets raised (One of them involving 9 message pairs) trying to clarify charges related to the repairs, I have just received the device back unrepaired because "after 21 days we have received no communication from you".

They have consistantly ignored my requests for the name and contact details of the person responsible for customer relations in the UK.

Can anyone suggest who I should be contacting?

There is no way, ever again, that I am going near an HTC device despite the fact that I have been using them for 5 years.

[Monty Burns]

Mate,

how old is the device? You may be covered under consumer rights.

Also, you should google the MD of the company and email them directly... honestly! I've now done this successfully with Sky and Expansys and had contact from both....

[Jerseyman]

Thanks for the quick reply Monty, I'm in Jersey so I'm a bit short of the Consumer Rights here.

Of course. Google. Must be having Brain Fade.

OK the MD is Jon French. HTC headquarters are in Slough.

So for anyone else who needs the info:

Jon French
HTC
Thames Central
Hatfield Road
Slough
SL1 1QE

(Moderators the above info is in the public domain, but if uncomfortable about me posting it, then apologies and please delete).

Brian

[Monty Burns]

heh - i only live down the road (about 5 miles away). Let me know if you need it personaly delivered i.e. signed for and I can do it for you :)

I'll PM you with the letter I sent to Expansys so you can get an idea of what worked for me.