Screen problem when opening (Wing)...

[NickPDX]

A friend of mine brought me his Wing to look at for him. If I turn on the phone on it boots up and the screen looks just fine. When I slide the screen opened to use the keyboard the screen freezes and when I close it again it gets all jumbled up. There are lines going through it and I can not make out anything. The phone isn't locking up at this point because I can press menu buttons and other hard buttons and see the screen react, I just can't tell what is happening.

I assume that this is a hardware problem. I was thinking that the cable that connects the screen may have been jarred loose or damaged in some way. If that is the case do you think that it would be as easy as opening it up and repositioning the cable? I don't have any experience with this phone specifically so I don't know if this is a common issue.

I was also wondering if it is possible that this is just a software issue. Maybe the function that rotates the screen for use with the keyboard is messing up and jumbling the horizontal and veritcal lines when going back and forth. I was thinking about doing a hard reset and seeing if this clears up anything. Any thoughts?

I appreciate any help. This forum has always been there when I needed help in the past. I'm sure somebody out there has much more experience and knowledge that I have and can lead me in the right direction.

Thanks for any and all help!!

[NickPDX]

So I went ahead and tried the hard reset first hoping that it might be a software issue. I am now at the screen that says "Tap screen to setup your Windows Mobile based device." No screen touches are being recognized. This seems to support my thoughts that there is a loose cable or bad connection. Agree?

I just slid the screen opened to see what would happen and it faded to white.

[ashasaur]

Yep, if my experience with the Wizard tells me anything, the flex cable from the main body of the phone to the screen is either loose or damaged somehow. Even a small nick or cut into the flex cable will cause it to stop working correctly. I would hunt up the Herald service manual and take your device apart and see what you can find.

[NickPDX]

Thanks ... I downloaded the service manual and plan on taking it apart. I have to make a run to the store though and buy a small enough Tork screw driver. T5 or T6 I believe.

Thanks again, I will post with my findings when I get going on it.

[NickPDX]

So ... I have the phone completely torn apart. I do not see any loose or damaged cables. It was dirty inside the phone but other than that everything looks just fine.

Does anybody have any advice as for things to look for, that might be causing this problem, while I have this thing torn apart?