HELP! Touch screen no longer working!

[directmail]

This morning, my touch screen suddenly stopped working. Hardware keys are still working but device is not responding when the screen is touched. Already tried a hard reset but no success, now I am stuck at the align display screen. Also can no longer get to the bootmenu, so can't reflash my device! Any suggestions on what's wrong or how this can be fixed? Thanks for any help!!!!

[tomyatom]

I'm curious
Didn't you see any spots (like oil spots on the water) to the touch screen ?
I had the same problem .I replaced the touch screen and the phone is working again .

[directmail]

No, nothing, was working fine at night, when i woke up just randomly stopped working. The display is not cracked or anything, so wondering whether a screen replacement will do the trick? ALso strange that I can no longer get to the bootscreen to enter HardSPL...

[ProvRobbie]

Had the same problem, the issue (with mine anyhow) was the digitizer, which is an overlay that sits on top of the actual LCD screen to give it touch capability....

good post here

http://forum.xda-developers.com/showthread.php?t=392301&highlight=digitizer

[Arkish]

I had a similar problem,

To get past the Align screen I had to apply pressure to the top of the screen opposite side of front facing camera - then use the screen as normal

I reflashed the original rom (manually getting to bootloader) - it worked for a bit but ended up sending is back to 02 for repair.

All they did apparently, was to reflash the ROM again and its been working since.

[nogge69]

Had the same problem a couple of times a while ago, when i was trying out WM6.5.
All buttons worked but not the touch screen. Never really found out exactly what the problem was, but the first time I managed to get it working again by resetting the alignment:

While gps button pressed (under green button), press center D-pad button this will bring you to alignment screen.

The other time the "alignment trick" didn't work, but i got it working again, after flashing the original ROM couple of times. (And doing hard reset between each time)
I think I used this ROM (http://rapidshare.com/files/269063967/RUU_Polaris_HKCSL_WWE_3.19.831.3_radio_sign_25.85. 30.07_1.59.42.15_Ship.exe)
You say you can't get to the boot menu, do you run hard-SPL?

[alexinc]

most likely its an hardware issue - had this one too, of course out of nowhere! ;)
flash with original rom and if you cannot align screen (as the hardware seems to be broken) send it in for repair. it will be under guarantee, if screen isnt broken.

[sagytb]

I had similar problem, I passed the alignment but i had a huge offset in the touch.
I replaced the touch screen and it solved the problem.
You can find it in ebay for 1 US $.

[directmail]

You say you can't get to the boot menu, do you run hard-SPL?

Thanks for all the help guys!!! I do run hard-SPL and have flashed many ROMS - just don't know why it won't enter the bootscreen anymore when I reset the device and press the camera button. Did manage to upload original ROM again by using activesync, now trying to restore original hard-SPL so I can send off the device for repair.

[virusescape]

Hi, i had also the same problem, i find a threat in the internet... try to push the upper corners on the device with your fingers and then tab on the screen to see if the problem solved.

[adderz91]

I had the same issue.

Its more than likely your digitizer. I tried flashing 100 different roms but always stuck at the align screen stage.

I actually have the barely used digitizer if anyone wants it (for a few dollars of course hehe) My mainboard died a couple of weeks after i installed the digitizer.

needless to say i moved away from the shitty build quality of HTC to the MUCH better build quality of the iPhone.