My Touch just doesn't show up on PC

[latanh]

Hi, I'm so new to WinMo and this forum :D

My sis just gave me her Touch and asked me to back up her contacts. Now she's using a Nokia E65.

First I used a regular Mini Usb cable to connect the phone to PC. Nothing happens. My PC (the OS is Windows 7) didn't even show that some device had just been connected. I tried on my laptop (running XP) and it's just the same. Uhm, not really. The laptop shows that "USB device not regconized".

But the phone showed that it was charging. The cable is fine, it is the one that I use to connect my N95 to PC. I didn't try the cable included in the phone package, however I'm not sure my sis does keep it.

Then I tried to use bluetooth for Sync. Since my laptop's bluetooth just didnt work, I went out and got an external USB Bluetooth device (or is it called Bluetooth USB Dongle?). My PC regconized the Bluetooth device immediately, and I was able to sync my N95 with PC using PC Suite.

But then it didnt quite regconized my Touch. Sometimes it did, sometimes didnt. Sometimes my Touch did really get connected with the PC (after the Passkey part). Then I refreshed to see services to use from the computer, but nothing shows up. In fact sometimes it showed "ActiveSync", but after I refresded it just disappeared. So I just couldnt sync my Touch with the PC.

What should I do next? Do I have to send the contacts one by one to her new phone (it's about hundreds of contacts). Could it be the USB connector(s) on my phone that were broken? And after a hard reset should everything be fine? (I think I will do that after backing up the contacts).

Thanks for reading my bad English :D

[Cero92]

I used my girlfriend's cable (from her Nokia N95, same to yours) and it worked perfectly with my HTC Touch, so maybe you have an hardware issue...
Are you sure that ActiveSync accepts incoming connections? Have a look at the app in the device

[latanh]

Lol, it's just a regular cable from a package which I was given. Not even the original cable of N95. But, well, it works perfectly with N95.

Where can I change the incoming settings?

But since nothing really happens everytime I plug the Touch to the PC, I think it's a hardware issue too. It would be bad (costly?) if I have to get someone fix that thing.

[Cero92]

Lol, it's just a regular cable from a package which I was given. Not even the original cable of N95. But, well, it works perfectly with N95.

Where can I change the incoming settings?

But since nothing really happens everytime I plug the Touch to the PC, I think it's a hardware issue too. It would be bad (costly?) if I have to get someone fix that thing.
Go to Start > ActiveSync, then tap the Menu button and select Connections... Be sure that the option is cheched and USB is selected...
I have an italian ROM so i'm not sure that the words will be exatcly the same...

[latanh]

Yes, everything was checked. So that may be a hardware issue.

But I can still charge with the cable, while I cant do any data thing. Is that something weird?

[Cero92]

Yes, everything was checked. So that may be a hardware issue.

But I can still charge with the cable, while I cant do any data thing. Is that something weird?
That's strange, but i don't know how is the device made, so it may be possible...

[jeremy89632]

Questions to ask.

- Are you using the latest ActiveSync + Drivers?
- Have you tired different USB ports?
- Different Cables?

Is your activesync settings point to usb?
Go to the config to check

[latanh]

Lol, I finally got my Touch show up on PC.

Last night I did it once with the Bluetooth connection. But that connection was so unstable that after that one time I couldnt do it again.

I tried a few more times, but it was still the same. Then I searched on the Internet, and someone showed the solution for the Touch not charging when plugged to PC: untick the box "Charge when connect to PC" (or something like that). I did the same, then plugged the phone to PC. Then the sound of some device connecting to PC suddenly appeared. I was so surprise, and when I open Windows Mobile Device Center and see my phone connected, I just couldnt believe in my eyes :)) Just untick some stupid checkbox, and the problem that was giving me headache for a few days suddenly gone.

Today's morning when I tick that box (meaning the phone will get energy from USB connection to charge) and connect it to my PC, it still recognized my phone. Now I can check or uncheck that box, and the PC will recognize my phone no matter what.

Lol, it feels so strange using a WinMo phone. I've never used a WinMo before, just Symbians :))

[jeremy89632]

Lol, I finally got my Touch show up on PC.

Last night I did it once with the Bluetooth connection. But that connection was so unstable that after that one time I couldnt do it again.

I tried a few more times, but it was still the same. Then I searched on the Internet, and someone showed the solution for the Touch not charging when plugged to PC: untick the box "Charge when connect to PC" (or something like that). I did the same, then plugged the phone to PC. Then the sound of some device connecting to PC suddenly appeared. I was so surprise, and when I open Windows Mobile Device Center and see my phone connected, I just couldnt believe in my eyes :)) Just untick some stupid checkbox, and the problem that was giving me headache for a few days suddenly gone.

Today's morning when I tick that box (meaning the phone will get energy from USB connection to charge) and connect it to my PC, it still recognized my phone. Now I can check or uncheck that box, and the PC will recognize my phone no matter what.

Lol, it feels so strange using a WinMo phone. I've never used a WinMo before, just Symbians :))

Well great to hear that, ping us back if you have further problems.
Actually Software issues is easy to fix, but when it comes to hardware problems, like the IC chip and all those, its a big headache.

All the best for your HTC Touch :)