random no sound issue

[utopic]

I became a couple of weeks ago the happy owner of a HTC Cruise bought with a personalized WM 6.0 Orange RO firmware. Unfortunately I had the great disappointment to discover that from time to time, even two or three times a day, the sounds disappear, I mean all of them – the voice of the caller, alarms, notifications, no matter if the device is on or in stand by. That happens with no apparent reason, in different times, even while I am speaking with a caller – so, while I am talking with somebody, all of a sudden the phone's sounds disappear - I am speaking but I am not hearing the voice of my caller who keeps talking with me. On other occasions, my wife or other persons call me, but because the phone doesn’t ring in my pocket, I am unaware it's ringing and I don't know I have to pick it up and answer.

Whenever it happens and I notice the issue, I soft-reset the device and the sound returns, but after a few hours the problem reappears.

I must confess that I didn't use the original rom at all, as soon as I got it, I upgraded to a a newer rom, at that time deciding on a pdaviet 6.5 ROM, using the recommended radio. Thinking it might be a ROM problem, I hoped switching to an official firmware would solve the problem, so at the moment I am using the official 6.1 firmware (I think it comes with it's own radio). The issue remains. :(

The only thing that remained constant is the hard spl - could that have anything to do with it??

Any ideas?

[Bodisson]

I doubt it's Hard SPL issue... too many users (with very various ROMs), and not a common problem.

It could be some software, since problem is not constant. Does problem repeat if using "naked" ROM - meaning, no additional programs installed?

[utopic]

Great idea! It was so simple it didn't even cross my mind. And you are right, it could be an explanation, considering there is ton of installed programs. I'll do a clear storage and keep you posted.

thanks!

[perpal]

I had de same problem. I beleave it is the radio. Now I have V.1.59.42.15 and it works fine.

[utopic]

I had de same problem. I beleave it is the radio. Now I have V.1.59.42.15 and it works fine.


I have (and had) the same version of radio, because that's included in the official htc wm6.1 rom.

Right now I'm testing the pda without any additional software installed, and up to this point I haven't noticed the audio bug. I'll wait some more and see

[Bodisson]

Nice.
Check my list of installed programs.
I have NO audio, BT or GPS problems at all... ;)

[pro_man]

i have the same problem with wm 6.5 roms. when i install any 6.5 rom. my polaris goes to silent.. :( then i reinstall any 6.1 rom it works fine..

[Bodisson]

Try other WM 6.5 ROM... if you have to... ;)

[ajalcaraz]

Same problem here, with 6.1 roms bepe's one an the oficial of movistar (here in spain).
And no other adicional programs instaled. (except TomTom)