*228 Option 1 Not Working!!

[tallnerd1985]

Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.

[mrkite38]

thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.

Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy

Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others

(acct pw) -> transferred

CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart

test call, 'exernal operator' message

hold -> trouble ticket.

Has anyone tried #8899 (tech support)? See this (http://forum.xda-developers.com/showthread.php?t=363967) thread. Apparently requesting a new AKEY shouldn't be a big deal...

[mrkite38]

Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.

So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?

Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.

Also see this (http://forum.ppcgeeks.com/showthread.php?t=29235) ppcgeeks thread.

Oh, but *228 opt 1 still doesn't work.

Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.

[pasqualeparillo]

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

[tallnerd1985]

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it

Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

[sbarne3]

i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!

[orionxtc]

I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.

[mrkite38]

For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?

[pasqualeparillo]

Have you ran the Android port since you got your new phone and what custom rom and radio did you install?

yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans

[jamezelle]

ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539

[mrkite38]

sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?

I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.

[jamezelle]

it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally:rolleyes:)

thanks again mrkite38