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Screen locking issues Dell venue 7 - all firmware versions

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By prosonik, Junior Member on 28th July 2014, 10:50 PM
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There's is another thread about screen issues but I don't think I'm having the same problem.

Since about Feb, my venue 7 screen freezes up when it sleeps or use the button to screen lock. I can see the unit has not frozen up, as apps will still update in the background. However, the screen is completely unresponsive. My only fix is to reboot the device.

I have done a complete wipe at least 4x and tried updating firmware a couple times without luck.

Any suggestions or advance trouble shooting tips would be appreciated.

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29th July 2014, 11:39 PM |#2  
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Quote:
Originally Posted by prosonik

There's is another thread about screen issues but I don't think I'm having the same problem.

Since about Feb, my venue 7 screen freezes up when it sleeps or use the button to screen lock. I can see the unit has not frozen up, as apps will still update in the background. However, the screen is completely unresponsive. My only fix is to reboot the device.

I have done a complete wipe at least 4x and tried updating firmware a couple times without luck.

Any suggestions or advance trouble shooting tips would be appreciated.

Pro

Sent from my HTC One using XDA Free mobile app

My Venue 8 is doing the same thing. The screen will freeze while the app continues. After a few calls to Dell, they are asking for me to return the tablet and they'll "fix" it. Hopefully they can as I really like the tablet.
29th July 2014, 11:48 PM |#3  
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I received a replacement unit, which I then destroyed by dropping it. They never asked me to ship the original back, so I thought I'd have another run at fixing it.
I was hope a complete wipe would help but not so far.


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