Service [Q] Xfinity To Go App Sign Up Trouble - How to enter any text on the sign-in screen?

Hi,

After side loading the Xfinity To Go app onto the Amazon Fire TV, I am stuck at the sign in screen. Tried connecting a usb keyboard, but that still did not work. There is no cursor to enter the id or email and password. Sure it's a user error. Disclaimer: I am a total newbie!

Any help is greatly appreciated!

Thanks!

Kat
- eager to learn and appreciates your patience.