From Negri Electronics CEO RE: DoCoMo Galaxy Nexus
Thank you for your time.
First and foremost I would like to thank you for your business and your support. The purpose of this memo is to address a growing concern over a model of Galaxy Nexus sold by Negri Electronics.
In March of 2012 we were offered a discounted variant of the Galaxy Nexus by one of our respected distributors. We placed a large quantity order for the discounted Galaxy Nexus dubbed the “DoCoMo Version”. This was an international version that was unlocked, GSM compatible, and set to work on any GSM network in the world. We were happy to be able to provide these popular devices to our customers at a discount during the frenzy that existed when this device was released.
It was brought to our attention several months later that the IMEIs of these devices started coming up “not found” or “unknown” with various carriers. We offered and accepted returns for the few that were experiencing this issue.
As the issues continued, we reported the situation to our distributor and the explanation provided said that the devices were meant for an international market, and that a custom ROM was applied to unlock them for use on networks in other countries such as the US. We were unhappy with the explanation and the lack of proactive communication. We canceled all open orders with the distributor.
We have since been accepting returns for all of these devices well beyond our standard return policy limitations. We are offering a new, non-DoCoMo, Galaxy Nexus in exchange wherever possible or providing store credit.
Customers have experienced significant inconveniences stemming from this situation and for that I am sincerely sorry. Please know that it was not our intention to sell a device loaded with an unofficial ROM, or any device that would fail to meet all of your expectations. We take full responsibility for this mistake.
We promise to always do what is right. We promise to never intentionally mislead you. I can assure you that this mistake will not happen again, and we will do everything in our power to make sure that customers negatively affected are made whole, and are satisfied with their device and Negri Electronics.
Thank You,
Ryan J. Negri- Founder & CEO
Negri Electronics, Inc.
