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Galaxy Nexus for $459.50 on Negri (NTT Docomo version)

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11th April 2012, 10:31 PM   |  #441  
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I just ordered my galaxy nexus docomo. I am a noob in all this so can someone tell me the easiest way to root the device in case i need to use the unlock app. I dont understand all the adb things.
11th April 2012, 11:23 PM   |  #442  
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Quote:
Originally Posted by snakepaws

Still have twelve days so I'll talk to one of their chat CS people tomorrow and see how to get an exchange, or if they're even willing to exchange, considering that the problems I've had I don't have any control over.

Mine reboots too. Or just hard crashes requiring battery pull, which is much worse. This may be more of an issue with android then phone though, so I am reluctant to return perfectly new phone just to get another one that will have this issue too + possibly some others. May try other then stock roms or just factory reset.

BTW, if you want to know how often you phone reboots and have something tangible when arguing with Negri, search for app Bootlog Uptime on Market. I used it before on Android phone at it will report all the crashes, even those you miss.
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12th April 2012, 11:19 PM   |  #443  
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Test IMEI
Hey folks, I'm a long time lurker, but never posted.

I found this thread while shopping for a Galaxy Nexus and have followed it with enough interest that I bought one from Negri and signed up for an account here.

Long story short, I'm an engineer that used to be involved in Linux and Android platform development for a handset manufacturer. For the past four years I've used phones with test IMEIs (00-4...) on T-Mobile and AT&T and never had a problem.

My GN arrived today with 4.0.4 installed and a test IMEI that looks like its probably from the fdocomo app.
12th April 2012, 11:40 PM   |  #444  
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An update on my Nexus/Negri's response, since I contacted them:

Quote:

Chat started on 12 Apr 2012, 08:09 PM

(08:09:21) *** Visitor 988231412 joined the chat ***
(08:09:21) Visitor 988231412: Hi.
(08:09:23) *** Ted - Negri Electronics - Sales/Support joined the chat ***
(08:09:26) Ted - Negri Electronics - Sales/Support: Hi, how can we help you today? =)
(08:09:35) Visitor 988231412: I was wondering about your return/exchange policy.
(08:09:52) Visitor 988231412: I recently bought one of your new NTT Docmo galaxy nexus phones.
(08:10:02) Ted - Negri Electronics - Sales/Support: RETURN POLICY: If you are unhappy with your purchase, you may return the unopened item within 7 days for a refund/credit; minus a 5% restocking fee (excludes "open box" items) based on the list price of the item. If you choose to "Refuse Delivery" of your item there were be a $25.00 refusal fee in addition to a 5% restock fee of the list price of the item. All opened/unused items are subject to a restocking fee of up to 15% of the list price of the item; used items are subject to a 15%-45% restocking fee of the list price of the item based on usage, condition, accessories, and packaging (also applies to returned "open box" items).
(08:10:12) Visitor 988231412: But it's had a few problems that I've been told are indicative of hardware defects.
(08:11:06) Visitor 988231412: Basically, it refused to recognize my SIM card a couple times, while my other phone never had that problem.
(08:11:25) Visitor 988231412: It's also rebooted three times in the week I've had it.
(08:11:42) Ted - Negri Electronics - Sales/Support: Can you please provide me with your order number ?
(08:11:49) Visitor 988231412: Sure!
(08:12:12) Visitor 988231412: Here you go: ###########
(08:15:38) Ted - Negri Electronics - Sales/Support: Thank you. One moment please.
(08:19:26) Ted - Negri Electronics - Sales/Support: Can you please verify your email address ?
(08:19:38) Visitor 988231412: Sure, how do I do that?
(08:20:03) Visitor 988231412: Do I need to log in or something?
(08:20:05) Ted - Negri Electronics - Sales/Support: Please proceed to list your email address.
(08:20:11) Visitor 988231412: Oh, okay.
(08:20:16) Visitor 988231412: ##################
(08:23:05) Ted - Negri Electronics - Sales/Support: Thank you.
(08:26:32) Ted - Negri Electronics - Sales/Support: At this time I have sent you an email with instructions on some steps I would suggest performing to possibly resolve the issue you're currently experiencing.
(08:27:40) Visitor 988231412: How will I know if it resolved it?
(08:28:25) Ted - Negri Electronics - Sales/Support: Perform the steps listed in the email. Upon completion use your unit as normal for the next few days, and see if this issues persist.
(08:33:19) Ted - Negri Electronics - Sales/Support: We noticed you are not responding. Before we end the conversation we will wait 2 minutes for you to reply. Please let us know if we can help you in any way.
(08:33:28) Visitor 988231412: Ah
(08:33:31) Visitor 988231412: Right.
(08:33:33) Visitor 988231412: Another question.
(08:33:49) Visitor 988231412: I noticed that your policy says
(08:33:50) Ted - Negri Electronics - Sales/Support: Sure.
(08:34:12) Visitor 988231412: "A defective item may be returned for repair within 25 days of date of purchase."
(08:34:40) Visitor 988231412: If I ordered when the item was on backorder, does that count against my twenty-five days?
(08:34:58) Visitor 988231412: And if this doesn't work in the next few days, will my twenty-five days run out?
(08:35:05) Ted - Negri Electronics - Sales/Support: No. This is not effective until your unit is received.
(08:35:46) Visitor 988231412: Okay, so since I received my unit on April 5th, I have until April 30th to initiate a formal request for repair?
(08:35:50) Ted - Negri Electronics - Sales/Support: You would still be within the 25 day period as your unit was recieved April 5th.
(08:36:00) Ted - Negri Electronics - Sales/Support: That is correct.
(08:36:03) Visitor 988231412: Or would you have to receive by April 30th?
(08:36:35) Ted - Negri Electronics - Sales/Support: The unit is covered under the one year warranty, so we will assist you in resolving your issue.
(08:36:59) Ted - Negri Electronics - Sales/Support: The instructions I sent may resolve this though, so suggest performing this prior to proceeding.
(08:37:25) Visitor 988231412: Right, but I'd just like to know the exact process I may have to go through, so there aren't any surprises later.
(08:39:29) Ted - Negri Electronics - Sales/Support: You would begin by submitting an RMA form on our site. Once our RMA team recieves your request they will reply with instructions on how to proceed.
(08:39:45) Visitor 988231412: Thank you.
(08:39:48) Visitor 988231412: Oh, if possible, could you also give me a link to your warranty assistance policy?
(08:40:09) Visitor 988231412: I'm not clear on the process for getting the warranty handled through Samsung
(08:42:03) Ted - Negri Electronics - Sales/Support: You would actually contact us directly in regards to your unit needing a warranty repair.
(08:42:51) Visitor 988231412: Alrighty. Thank you very much, I will try reseting my phone as outlined in your email.
(08:43:11) Visitor 988231412: Crossing my fingers, I got lucky and received a phone with a permanent unlock and a unique IMEI.
(08:43:30) Visitor 988231412: Don't want to lose that. >.<
(08:43:32) Ted - Negri Electronics - Sales/Support: Great! =)
(08:43:34) Ted - Negri Electronics - Sales/Support: Feel free to contact me if you have any other questions or concerns.
(08:43:35) Ted - Negri Electronics - Sales/Support: /da
(08:43:36) Ted - Negri Electronics - Sales/Support: Enjoy the rest of your day! =)
(08:43:38) Ted - Negri Electronics - Sales/Support: Thank You for visiting Negri Electronics. We hope that we were able to answer all of your questions. If you need to reach us at any time, please email us at cs@negrielectronics.com
(08:43:39) Visitor 988231412: Have nice day!
(08:43:42) Visitor 988231412: You, too, thank you!
(08:43:50) *** Ted - Negri Electronics - Sales/Support left the chat ***
(08:45:41) *** Visitor 988231412 left the chat ***

I forgot to ask if receiving an exchange from them would invalidate my Samsung warranty. Anything else I should have asked? If anyone is curious, the email was telling me to try this:

http://www.hard-reset.com/samsung-ga...ard-reset.html

Can that actually work? I don't see how my SIM card being difficult to read would be software problem. Also, my phone rebooted again today, so that's three times in the just about 6.5 days I've had it.

Also, I noticed that sometimes when I use Chrome for a while, the back of my phone gets hot, around the camera. Is that normal? When my phone rebooted today (again while listening to Songbird), I immediately felt the back to see if it was overheating, but it was nice and cool, so I'm not sure if it's related to the rebooting.
13th April 2012, 02:50 AM   |  #445  
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Quote:
Originally Posted by snakepaws

An update on my Nexus/Negri's response, since I contacted them:



I forgot to ask if receiving an exchange from them would invalidate my Samsung warranty. Anything else I should have asked? If anyone is curious, the email was telling me to try this:

http://www.hard-reset.com/samsung-ga...ard-reset.html

Can that actually work? I don't see how my SIM card being difficult to read would be software problem. Also, my phone rebooted again today, so that's three times in the just about 6.5 days I've had it.

Also, I noticed that sometimes when I use Chrome for a while, the back of my phone gets hot, around the camera. Is that normal? When my phone rebooted today (again while listening to Songbird), I immediately felt the back to see if it was overheating, but it was nice and cool, so I'm not sure if it's related to the rebooting.

I am also using an unlocked NTT Gnex. My phone does not have reboot problems, but it does get heated especially using Chrome. My guess is that its the CPU getting heated with processor intensive apps.
13th April 2012, 02:51 AM   |  #446  
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Eh, it's fairly normal for these phones to have weird heat spots since there are not fans to cool them off. I've had the same issues with both my EVO 3D and SGS2 for T-Mobile. Although, the SGS2 was the coolest in terms of heat I've owned thus far.
13th April 2012, 02:20 PM   |  #447  
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weird heat spots, i can confirm on my phone also. however mine has never rebooted. but i should say i don't do anything intensive on it. all i did was change it to stock yakju and that is all. i think i got the same phone as you snakepaws, perm factory unlock and unique imei
13th April 2012, 04:51 PM   |  #448  
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Quote:
Originally Posted by snakepaws

An update on my Nexus/Negri's response, since I contacted them:



I forgot to ask if receiving an exchange from them would invalidate my Samsung warranty. Anything else I should have asked? If anyone is curious, the email was telling me to try this:

http://www.hard-reset.com/samsung-ga...ard-reset.html

Can that actually work? I don't see how my SIM card being difficult to read would be software problem. Also, my phone rebooted again today, so that's three times in the just about 6.5 days I've had it.

Also, I noticed that sometimes when I use Chrome for a while, the back of my phone gets hot, around the camera. Is that normal? When my phone rebooted today (again while listening to Songbird), I immediately felt the back to see if it was overheating, but it was nice and cool, so I'm not sure if it's related to the rebooting.

Hello. The rebooting could be caused by many things. It could be a rouge app which was installed. It could be the overheating, or it could be a manufacturer defect. We have you perform the reset to make sure that it's NOT the software. If you do this and do not reload your data, and the device runs perfectly, it was software issue. Many time users will restore their data and experience the same issue. The problem is that the rouge app may have been restored to the device, so then the user assumes its faulty. Once we receive the item we hard reset the device 2 times and then test the product. This is how to determine if the device is faulty or simply a software issue. Please do this to avoid a restock fee and a loss of 2-3 days of your phone while in transit. We always try to assist to avoid the return, not because we do not want your return, but more so to avoid the waste of time in the process. We want you to enjoy your new device, and not have to worry about sending it in the mail.

Thank you for your message.
13th April 2012, 06:46 PM   |  #449  
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Quote:
Originally Posted by Negri Electronics

Hello. The rebooting could be caused by many things. It could be a rouge app which was installed. It could be the overheating, or it could be a manufacturer defect. We have you perform the reset to make sure that it's NOT the software. If you do this and do not reload your data, and the device runs perfectly, it was software issue. Many time users will restore their data and experience the same issue. The problem is that the rouge app may have been restored to the device, so then the user assumes its faulty. Once we receive the item we hard reset the device 2 times and then test the product. This is how to determine if the device is faulty or simply a software issue. Please do this to avoid a restock fee and a loss of 2-3 days of your phone while in transit. We always try to assist to avoid the return, not because we do not want your return, but more so to avoid the waste of time in the process. We want you to enjoy your new device, and not have to worry about sending it in the mail.

Thank you for your message.

I found the same advice in the other thread on GNEX reboots. Do factory reset and AVOID restore of your settings from Google. It apparently worked for some people there. I also gave it a try and so far I am at 1 day uptime with no issues, but it's too early to jump to conclusions.

Sure, it's PITA, and with GNEX you loose everything on the phone (you don't loose root though), however, it may be worth a try. Contacts and calendar still get restored right away. Only after this I realized that some of the settings that I thought were GNEX defaults were actually imported, and sometimes in messed up way, from my old Android phone running 2.1.
13th April 2012, 10:31 PM   |  #450  
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Followed this: http://www.hard-reset.com/samsung-ga...ard-reset.html

Held UP, DOWN and POWER to boot into the menu as specified. Moved to the "recovery mode" option. Wasn't sure if I was supposed to touch the screen or press the power button. Touching the screen didn't do anything, so I assumed power button, but clicking the power button only resulted in this:


Full size: http://i.imgur.com/eOEI3.jpg

Is this normal? I'm thinking it's a bad sign.

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