Poll for [Clove] Galaxy Nexus devices volume changing problem

[shehriih]

Hi,

Clove has indicated that their devices have been through quality control check and hence 'should not' have the problem !

i wanted to have this poll to confirm that.

Please, this is just for CLOVE Sim Free devices

 

[kristovaher]

Still no response from their customer support though! I can't even cancel the pre-order.

 

[shehriih]

3 out of 6 of CLOVE customers are having the problem already !!
that is not good !

 

[kristovaher]

3 out of 6 of CLOVE customers are having the problem already !!
that is not good !

It's 4 out of 6 actually. It is very likely that all handsets are affected. Percentages here and on the other thread are too high.

We simply have to hope that Google's 'patch' will mask it well enough.

 

[kojaraty]

I cannot believe how bad Clove customer service is, i have cancelled my order and still they send the phone to me, and they are not replying to any of my email i have sent to them,

Definitely it is the last time i am buying from Clove.

 

[appelflap]

It's 4 out of 6 actually. It is very likely that all handsets are affected. Percentages here and on the other thread are too high.

We simply have to hope that Google's 'patch' will mask it well enough.

That's an uniformed judgement.. maybe 50% of the current software is constituted by masks. You should be able to make a case for that if you follow this line of reasoning

 

[justabrake]

Can I ask WTF are people still buying these phones and then complaining

 

[shehriih]

i just called the guy at Clove and he said that my order is by default on hold as they are waiting for an official statement from Samsung about a fix.

they official statement would be issued in few hours as per him.

after that they will send us email sharing that statement and asking us if we want to go ahead and for shipping or not .

i think it is a fair thing to do.

 

[ammarsit]

Official statement in few hours (Clove)

We just talked to an agent at clove technology. They said there will be an official statement in few hours about the discussed nexus issue. We have requested them to hold our order until we receive the statement from them.

 

[Ladrero]

Offical statement in a few hours by Clove or by Google/Samsung?

 

[Whyt_e]

According to eurodroid fix expected in next 24 hours.

Sent from my Galaxy Nexus using Tapatalk

 

[kristovaher]

i just called the guy at Clove and he said that my order is by default on hold as they are waiting for an official statement from Samsung about a fix.

they official statement would be issued in few hours as per him.

after that they will send us email sharing that statement and asking us if we want to go ahead and for shipping or not .

i think it is a fair thing to do.

Why the hell would they continue shipping today then, if they already held the shipments yesterday? Clove is acting very weird.

It might be likely that the 'software patch' will not fix the problem at all and that they learned about it just now.

 

[Shaldy]

i just called the guy at Clove and he said that my order is by default on hold as they are waiting for an official statement from Samsung about a fix.

they official statement would be issued in few hours as per him.

after that they will send us email sharing that statement and asking us if we want to go ahead and for shipping or not .

i think it is a fair thing to do.

And yet they sent some phones already.

 

[tmac01]

Statement is live.

id post the clove blog url but i dont have enough xda posts....

 

[طوني تبولة]

Statement is live.

id post the clove blog url but i dont have enough xda posts....

http://blog.clove.co.uk/

We are now pleased to be able to update you regarding the situation on the Galaxy Nexus and the issue regarding volume errors on some devices.

We tested the devices yesterday when they arrived and we did find the error in some of the phones but it appeared only to affect devices in poor signal areas using 900mhz frequency.

This was obviously of great concern so we were in discussions with various people and specialists yesterday morning to clarify the situation. We did not wish to make an announcement until a clear solution had been given by Google.

We can now confirm that Google were alerted early to this issue and have been working on a fix. It is software related and as you may have seen from various forum and blog posts this morning, they are now able to confirm that they will have a fix. It is NOT hardware related. We cannot yet say the precise date that this fix will be released but it is expected very soon.

The software update will be pushed out to devices by Google, free of charge, the moment it is available.

Given the discussions we had and this soon to be released update, we were happy to dispatch our devices, we simply could not make any official announcement until we had a clear solution.

We of course pride ourselves on the communication that we have with our customers and we were aware of the large number of enquiries we were getting about this yesterday from various media sources.

Whilst you may be frustrated by the way we have handled this, we have handled it this way to offer what we believe to be the best and most effective solution to the situation in hand.

For many of you, your device will now be on its way to you and the update will be following very soon.

We hope however you will understand that we wanted to give you clear and confirmed information before we made the announcement. We will of course update you as soon as we have more information.