Join Date:Joined: Apr 2010
Well I went to 2 sprint corporate stores to exchange my GN. The first only received 1 phone and the other store didn't receive any at all.
The store that did receive the one, refused to exchange me another GN. So I called Sprint 1-800 number and spoke to a supervisor. She offered me the opportunity to have telesales ship me another GN overnight. So I was like OK, that's fine. Then telessales tells me they can't send me another device because my account is pass due $150 which I'm gonna pay Friday when I get paid.
I asked the rep what about the 14 day Guaranteed Return/Exchange Policy. I told them that no where in the contract does it state that a customer has to be current with they're account to receive a replacement, exchange etc. And that I'm willing to go see a lawyer tomorrow and that all I want is a fully working GN.
So after getting disconnected three times and explaining the situation over, I'm on the phone with another rep. She said that she fully understands where I'm coming from. So hopefully this goes well. I'm currently on hold to speak to a supervisor.
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