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[Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered

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Zathman
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(Last edited by Zathman; 26th March 2012 at 11:05 PM.) Reason: Updated the Answers & Opportunities
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Arrow [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered

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SCH-i515 ANSWER (2/13/2012):
Quote:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
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GT-i9250 UPDATE (3/26/2012):
Quote:
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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INSURANCE OPPORTUNITY (3/26/2012):
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Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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Original Post

Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.

Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*

Has anyone come across a reputable dealer online who has this part?

* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
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s1977
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There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.

I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
 
cmdub
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Call Samsung they should be able to fix it for you as it is still under their warranty

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frogskins
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Originally Posted by cmdub View Post
Call Samsung they should be able to fix it for you as it is still under their warranty

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Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
 
McDizzle
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Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
 
Zathman
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So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.

Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.

Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).

Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.

--

@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!

@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!

@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.

@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
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fxdragon
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Quote:
Originally Posted by frogskins View Post
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
 
Grannypotts
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Quote:
Originally Posted by Zathman View Post
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.

Dang. I mean, D-A-N-G!

On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.

Thanks for the tip!
 
Zathman
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Quote:
Originally Posted by Zathman View Post
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.

It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.

Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.

@Grannypotts - Glad the tip helped!
 
Robi-K
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How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.

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