Originally Posted by Papa Pearce
Unfortunately if you send it to Samsung they will not send you a phone first. What you have to do is get a loaner phone from Verizon or whatever you provider is. They'll give you a temporary replacement phone until Samsung sends you one back. I know this because I'm currently using a loaner phone from Verizon while my original GNex is going to Samsung for screen issues.
Sent from my Galaxy Nexus
What kind of Loaner phone did they provide you?
Thanks for the response. I am uploading video right now so please check back soon
Also when I tried going to samsung site and request service when you select Symptoms.. they didnt really have any that would match my issue like defective hardware.. all their symptoms are if you damaged the phone which makes no sence I think I will need to call them