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Viber unlocks screen when message is received

OP Bresch

7th December 2012, 01:11 PM   |  #11  
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I think going back to the previous version would fix it. But the one prior to the current version had proximity sensor issues

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10th December 2012, 04:45 PM   |  #12  
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Hi,

This is a member of the Viber R&D Team.

@Bresch - Thanks for reporting your issue...
We are continuously working on updates, we hope the next update will fix this issue too.
One question, can you please tell us if this issue is unique only to Viber or is it relevant to other apps too?

Thanks,
Viber
10th December 2012, 04:49 PM   |  #13  
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Quote:
Originally Posted by Viber Team

Hi,

This is a member of the Viber R&D Team.

@Bresch - Thanks for reporting your issue...
We are continuously working on updates, we hope the next update will fix this issue too.
One question, can you please tell us if this issue is unique only to Viber or is it relevant to other apps too?

Thanks,
Viber

It is unique to viber. I've never had anything else unlock the screen...Especially not when you have the screen locked with a code or password.
10th December 2012, 05:33 PM   |  #14  
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Thanks for the info.

As we said, when our next major update is released, please try it out and let us know if the problem is resolved. If not, we'll be right here to assist and check the matter thoroughly.
18th December 2012, 07:37 PM   |  #15  
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Tested the update and still screen unlocks despite being unchecked in the settings. Nice work on being able to use system notifications though

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19th December 2012, 11:31 AM   |  #16  
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Hi there,
As some of you have already noticed, we have released a new version of Viber - 2.3.0 !

What's new?
- Use your own ringtones from Android as your Viber ringtones!
- Include cool emoticons in your Viber text message.
- Reply to cellular (regular) SMS using Viber.
- Share Stickers with your Viber contacts.
- Add a custom location to your Viber texts.
- Many other enchancements and improvements.

So, make sure you download the latest version!
Please feel free to let us know your thoughts, questions and comments, we'd be happy to hear from you.
Viber Team

@thephantom -
Thanks for the report.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0
With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it

Thanks in advance
19th December 2012, 11:57 AM   |  #17  
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Thanks for responding Viber team. I have already sent a report since Oct 4 which unfortunately doesn't have any concrete response. In fact, here's a screenshot of it tagged closed.



It would be nice to look at it as I've explained before that not only did I experience it on jellybean but also on another phone running gingerbread

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19th December 2012, 01:03 PM   |  #18  
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@thephantom -

Thank you for the info.
There might have been some confusion there - "Closed" doesn't mean we stopped handling the problem, it merely means that it has been transferred departments within our own company.

However, I will make sure that this issue is brought up in our upcoming meetings and we will see what can be done to reproduce it here in our labs.
We apologize for any inconvenience caused.
19th December 2012, 01:39 PM   |  #19  
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Wow. Gotta hand it to you. After posting in a public forum, I got an email update all of a sudden. Whereas before, it took weeks and even months for a response. I guess it's better to post issues here

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23rd December 2012, 07:39 PM   |  #20  
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what's the point with having the permission to unlock screen anyway? its totally unnecessary! Why would you EVER want your phone waking up?
If its in your hand, you just unlock it yourself.
If its in your pocked, you NEVER want it to unlock.

Simply just strip the app of the permission please..this is not iOS. We don't want our phones getting lit up..

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