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Viber unlocks screen when message is received

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Viber Team
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@Bresch -

But you have an option to disable this feature inside Viber's settings. Have you seen it?
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Bresch
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Quote:
Originally Posted by Viber Team View Post
@Bresch -

But you have an option to disable this feature inside Viber's settings. Have you seen it?
No. You do not. You have the option to disable it when you have popup enabled. Its grayed out if you have popups disabled.
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Viber Team
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We're not sure we fully understand the problem then..
It's optional. It's not forcing you to do anything, nor is it forcing you to have your screen lit up

Many of our users find this feature very useful (and they actually complained in past versions, when they had to manually unlock the screen), and so we added an optional feature.
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Bresch
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Quote:
Originally Posted by Viber Team View Post
We're not sure we fully understand the problem then..
It's optional. It's not forcing you to do anything, nor is it forcing you to have your screen lit up

Many of our users find this feature very useful (and they actually complained in past versions, when they had to manually unlock the screen), and so we added an optional feature.
That is the problem. It's supposed to be optional but it is not. There's no option to disable the screen unlock.

Also I'd love to see those complaints..
 
thephantom
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Originally Posted by Bresch View Post
That is the problem. It's supposed to be optional but it is not. There's no option to disable the screen unlock.

Also I'd love to see those complaints..
If you check the option just above it, the pop up thing doesn't get to be grayed out anymore. The problem there is that whether the option for unlock is checked or not, screen lights up when there is a message received via viber. Used to not happen before

Sent from my Galaxy Nexus using Tapatalk 2
LG Nexus 5
Nokia Lumia 1520
Asus Google Nexus 7 4.4.2

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Bresch
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(Last edited by Bresch; 28th December 2012 at 02:45 AM.)
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If you check the option just above it, the pop up thing doesn't get to be grayed out anymore. The problem there is that whether the option for unlock is checked or not, screen lights up when there is a message received via viber. Used to not happen before

Sent from my Galaxy Nexus using Tapatalk 2
Even like this it still unlocks.

Edit: just to clarify; any setting I use, it still unlocks the screen when I get a message and yes its on the newest update and I've tried to reinstall and clear cache.
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thephantom
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Quote:
Originally Posted by Bresch View Post
Even like this it still unlocks.
Yep. Has been my issue since Oct

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Viber Team
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Quote:
Originally Posted by Bresch View Post
Even like this it still unlocks.

Edit: just to clarify; any setting I use, it still unlocks the screen when I get a message and yes its on the newest update and I've tried to reinstall and clear cache.
Thanks for the clarification.
Hmmm... there might be a problem specifically on your phone.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance
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m57
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I have the exact same problem. This is the only app that wakes the screen
 
thephantom
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Yep. And despite the latest update, it still does the same

Sent from my Nexus 4 using Tapatalk 2
LG Nexus 5
Nokia Lumia 1520
Asus Google Nexus 7 4.4.2

Quote:
Originally Posted by @rbiter View Post
teach a man to fish, you feed him for life. teach a man to fastboot, and you create competency. and less threads on xda.

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