OP Junior Member
Join Date:Joined: Jul 2014
I'm glad dodo99x responded before Samsung support did because this is what they told me to do:
Thank you for contacting Samsung. I understand that the Tablet displays color when it is fully charged. Thank you for helping by providing screen shot of the issue. To isolate the issue, please press and hold power button for 50 seconds and check for the issue. If the issue persists, please reset the Tablet by following the instructions mentioned below:
Please note that the reset process will delete all the personal data. I recommend you to take a backup of the personal data on an external hard drive.
After backup, please follow the steps below to perform Factory Reset:
-Please press and hold the power button for 30 seconds and turn off the tab.
-Press and hold Power button and the Volume button which is near to the power button. The Android system recovery menu appears.
-Press the Volume Up or Down button to select “wipe data/factory reset”, and then press the Power button to make your selection.
-Press the Volume Up or Down button to select “Yes – delete all user data”, and then press the Power button to make your selection.
-When the reset is complete, press the volume Up or Down button to select “reboot system now”, and then press the Power button to make your selection.
I hope the above provided information helps you. If you have any questions, please get back to us with the same reference ID, we will be glad to assist you 24/7.
Click on the live chat link where it states “For Immediate assistance with a live agent, you can chat with us here” and provide either the customer reference ID or response ID listed at the top of our email response.
If you would wish to reply via email, please click on the “Click here” link shown below in the Content Feedback section at the bottom of the email where it states, “If you have additional inquiries related to your original email, please click here”
We have various contact channels that are available to assist in resolving your concern.
For Immediate assistance with a live agent,
you can chat with us
Samsung’s Social Media Team is available to assist with providing up-to-date information or answering
questions 9AM to 10PM EST (Mon – Fri).
Visit us on Facebook
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For support by phone, you can reach us at 1-800-SAMSUNG
Thank you for being a Samsung Customer!
Last edited by DFresh12; 13th July 2014 at 05:23 PM.