Is there something that could be causing this outside the phone and what can I have her look for to figure it out. I am sadly not nearby or I would do a full check myself.
I am sure I have not given enough info here, so do ask anything. I will do my best to supply info as needed.
(Edit)Just got the info on the data usage, it shows almost nothing for most of the time then twice it shows downloads of over 500mb.
8/17/2014 7:26 PM 540891.5kb 528.21mb 0.5158343gb
8/17/2014 11:11 AM 657966.8kb 642.55mb 0.627486005gb