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13th January 2014, 07:59 PM |#1  
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Hey there, a friend of mine has given his sgs3 to the repair center, and after receiving it, he is on 4.1.2 and when he tries to update, gets a message like "you have modified sofrware". How can this be solved?

P.s. Sorry for posting here, but i tried to post in q&a and got a message saying "forum closed".

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13th January 2014, 08:34 PM |#2  
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Sounds like it's rooted. Did your friend send it in that way?

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14th January 2014, 10:52 AM |#3  
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Quote:
Originally Posted by blazevxi

Sounds like it's rooted. Did your friend send it in that way?

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No, he never rooted his phone or flashed custom fw. He was always on stock.

Update: i checked it now and its rooted, but i can confirm that he didn't root it himself. Will unrooting and factory reset fix the update issue?

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Last edited by LucidSomnia; 14th January 2014 at 11:02 AM.
14th January 2014, 11:31 AM |#4  
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Quote:
Originally Posted by LucidSomnia

No, he never rooted his phone or flashed custom fw. He was always on stock.

Update: i checked it now and its rooted, but i can confirm that he didn't root it himself. Will unrooting and factory reset fix the update issue?

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A factory reset will unroot the phone

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14th January 2014, 11:32 AM |#5  
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Quote:
Originally Posted by blazevxi

A factory reset will unroot the phone

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I know it wont unroot, i said unroot AND factory reset.

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14th January 2014, 11:33 AM |#6  
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Quote:
Originally Posted by LucidSomnia

I know it wont unroot, i said unroot AND factory reset.

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That will fix it. Then your friend is free to use the ota updates

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14th January 2014, 11:33 AM |#7  
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Quote:
Originally Posted by blazevxi

That will fix it. Then your friend is free to use the ota updates

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Allright, thanks a lot.

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