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**Ultimate GS3 sudden death thread**

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By Obagleyfreer, Senior Member on 15th November 2012, 02:11 AM
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20th February 2013, 05:23 PM |#4481  
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Thought this may be worth posting up here:

I am in the UK and recently, my S3 had been freezing a lot, needing a soft reset, even when on the ELLA firmware. I sent it back to Samsung and I got it back today, exactly 13 days after I sent it. They diagnosed a faulty mainboard and replaced it. I checked with the EMMC app and I now have a SANE chip under EMMC.. I even stated on the letter to Samsung that the freezes were intermittent. Now to get on with my life
 
 
20th February 2013, 05:26 PM |#4482  
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Quote:
Originally Posted by grahameys

Thought this may be worth posting up here:

I am in the UK and recently, my S3 had been freezing a lot, needing a soft reset, even when on the ELLA firmware. I sent it back to Samsung and I got it back today, exactly 13 days after I sent it. They diagnosed a faulty mainboard and replaced it. I checked with the EMMC app and I now have a SANE chip under EMMC.. I even stated on the letter to Samsung that the freezes were intermittent. Now to get on with my life

was it rooted and flashed?
20th February 2013, 05:29 PM |#4483  
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Quote:
Originally Posted by 19abby

was it rooted and flashed?

No, it was running stock ELLA, unrooted.
20th February 2013, 05:34 PM |#4484  
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Quote:
Originally Posted by grahameys

No, it was running stock ELLA, unrooted.

That doesn't really help us, but thanks for sharing.
20th February 2013, 06:19 PM |#4485  
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Re: **Ultimate GS3 sudden death thread**
Agreed. This is my last Samsung phone. Will never buy any other Samsung phone irrespective of its features. :/

Sent from my GT-I9300 using xda premium
20th February 2013, 11:22 PM |#4486  
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AW: **Ultimate GS3 sudden death thread**
Quote:
Originally Posted by silentwitness1

ok i finally got my phone back from sammy and i flashed 4.1.1 and i have tried everything including the software suggested Rob but the phone refuses to die. Any ideas how i could cause the SDS?

Just wait. The cases I know needed until a week.

BR
Rob
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21st February 2013, 06:37 AM |#4487  
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Re: **Ultimate GS3 sudden death thread**
Quote:
Originally Posted by Product F(RED)

So unroot it and let it die:

1. Run TriangleAway
2. Open ODIN on your PC
3. Flash an official 4.1.1 ROM (try a branded one in case yours was carrier branded)
4. Let it die and send it to Samsung

The flash counter only goes up if you flash an unofficial ROM (at least, if you're on the old bootloader).

Don't do that. If your phone keep the access to download mode after die it will lose the product name and system status will change to custom. Unfortunately Samsung is not serious and will keep its strategy to say that sudden death only happens in rooted devices in all the countries they can. If you tell about countries where they are fixing they will say only can assist phones from your country. So even if your phone was never been root it will be your fault.
That is not about lack of information of service center or customer service. I think they planned.. Lose customers is more interesting that admit they did something wrong and didn't provide a recall and with their horrible 4.1.2 fix maybe they just tried to make your phone survive until the one year (most countries) warranty is over.
Also the orientation to fix 4.1.2 freezes (at least here) for service centers is reflash firmware, so get ready to go many times to service center.
Than the only solution will be if someone discover how to make it completely die (if you decide the risk light a candle and pray for completelly death) or wait for a better firmware fix (up to there try the dummy files solution over and over).
Sorry if Samsung fans disagree. In my country that is the truth. They have the screen to say you "rooted" you have nothing official to support you. Probably if you tell about XDA they will say is a community knew for people looking for customize their devices by their own risk.
All that doesn't mean I think you should not try the battle, I didn't give up yet. Now I am trying to report to newspapers and magazines.
Not succeed on facebook or they ignored or sent a link to contact customer service, after so many complains I got blocked to post in their page...considering to fix here is the same price than buy a nexus 4 in the US, I decided to ask a friend to buy one for me (I will really miss my extra 64gb and LG is also no reliable) and keep the battle.


Sent from my X10 using xda app-developers app
Last edited by aalvico; 21st February 2013 at 07:28 AM.
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21st February 2013, 06:55 AM |#4488  
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Class Action
Samsung will continue its method of denying clients affected with SDS with BS claims as we've seen on this thread, until a Class Action suit is launched against them. This will probably be the only way to get them to formally launch a recall program.

As we've seen, for a private customer to claim against a conglomerate is mostly a futile exercise, and depends mostly on the
"Good Will" of your local agent.
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21st February 2013, 08:47 AM |#4489  
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Re: **Ultimate GS3 sudden death thread**
Quote:
Originally Posted by aalvico

Don't do that. If your phone keep the access to download mode after die it will lose the product name and system status will change to custom. Unfortunately Samsung is not serious and will keep its strategy to say that sudden death only happens in rooted devices in all the countries they can. If you tell about countries where they are fixing they will say only can assist phones from your country. So even if your phone was never been root it will be your fault.
That is not about lack of information of service center or customer service. I think they planned.. Lose customers is more interesting that admit they did something wrong and didn't provide a recall and with their horrible 4.1.2 fix maybe they just tried to make your phone survive until the one year (most countries) warranty is over.
Also the orientation to fix 4.1.2 freezes (at least here) for service centers is reflash firmware, so get ready to go many times to service center.
Than the only solution will be if someone discover how to make it completely die (if you decide the risk light a candle and pray for completelly death) or wait for a better firmware fix (up to there try the dummy files solution over and over).
Sorry if Samsung fans disagree. In my country that is the truth. They have the screen to say you "rooted" you have nothing official to support you. Probably if you tell about XDA they will say is a community knew for people looking for customize their devices by their own risk.
All that doesn't mean I think you should not try the battle, I didn't give up yet. Now I am trying to report to newspapers and magazines.
Not succeed on facebook or they ignored or sent a link to contact customer service, after so many complains I got blocked to post in their page...considering to fix here is the same price than buy a nexus 4 in the US, I decided to ask a friend to buy one for me (I will really miss my extra 64gb and LG is also no reliable) and keep the battle.


Sent from my X10 using xda app-developers app

If only there were a way to fully kill a half SDS phone then it would be a lot easier to claim warranty if their was no cosmetic or water damage...

Galaxy S3
Omega Rom V37
21st February 2013, 09:07 AM |#4490  
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Quote:
Originally Posted by Roadrunner100

Samsung will continue its method of denying clients affected with SDS with BS claims as we've seen on this thread, until a Class Action suit is launched against them. This will probably be the only way to get them to formally launch a recall program.

As we've seen, for a private customer to claim against a conglomerate is mostly a futile exercise, and depends mostly on the
"Good Will" of your local agent.

very impressive call to arms but you aren't putting forward facts , the reality is they are replacing phones as is evident even in this thread. Some of the claims on here maybe BS but we are only hearing one side of it from people who are justifiably annoyed and probably emotionally charged.

I can't see any reason why they would have a recall as it isn't a health & safety issue nor would it make sense to recall phones that may or may mot die.

I think we all understand the frustration of those people whose phones have died and the ones that haven't been able to get them replaced under warranty but I for one don't want my phone recalled, if it dies it dies I live in country that has consumer guarantee's so I'm confident that unless there is proven water damage of physical damage I'll get a replacement .
21st February 2013, 09:32 AM |#4491  
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Hi everyone. I've suddenly started getting freezes, so in case this leads to SDS, I want to return my phone to stock completely. I've found advice on how to reinstall a stock ROM from my carrier. What I'm missing is how to remove root and remove custom recovery, both of which I guess could be detected by the manufacturer if I need to return my device. Can anyone please confirm that I will also need to take both these addition steps and point me in the direction of some instructions. Much appreciated.

By the way: I'm gutted. Really liked this phone, but in the past couple of days it has become totally unusable. I've been following this thread since the first page and always expected that the bug would find me in the end. I bought the phone on day of release in the UK, so it's well past the 6 months danger point which people usually talk about, but luckily still within warranty.

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