Originally Posted by Product F(RED)
So unroot it and let it die:
1. Run TriangleAway
2. Open ODIN on your PC
3. Flash an official 4.1.1 ROM (try a branded one in case yours was carrier branded)
4. Let it die and send it to Samsung
The flash counter only goes up if you flash an unofficial ROM (at least, if you're on the old bootloader).
Don't do that. If your phone keep the access to download mode after die it will lose the product name and system status will change to custom. Unfortunately Samsung is not serious and will keep its strategy to say that sudden death only happens in rooted devices in all the countries they can. If you tell about countries where they are fixing they will say only can assist phones from your country. So even if your phone was never been root it will be your fault.
That is not about lack of information of service center or customer service. I think they planned.. Lose customers is more interesting that admit they did something wrong and didn't provide a recall and with their horrible 4.1.2 fix maybe they just tried to make your phone survive until the one year (most countries) warranty is over.
Also the orientation to fix 4.1.2 freezes (at least here) for service centers is reflash firmware, so get ready to go many times to service center.
Than the only solution will be if someone discover how to make it completely die (if you decide the risk light a candle and pray for completelly death) or wait for a better firmware fix (up to there try the dummy files solution over and over).
Sorry if Samsung fans disagree. In my country that is the truth. They have the screen to say you "rooted" you have nothing official to support you. Probably if you tell about XDA they will say is a community knew for people looking for customize their devices by their own risk.
All that doesn't mean I think you should not try the battle, I didn't give up yet. Now I am trying to report to newspapers and magazines.
Not succeed on facebook or they ignored or sent a link to contact customer service, after so many complains I got blocked to post in their page...considering to fix here is the same price than buy a nexus 4 in the US, I decided to ask a friend to buy one for me (I will really miss my extra 64gb and LG is also no reliable) and keep the battle.
Sent from my X10 using xda app-developers app