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double pictures received in text

OP rfarrah

3rd February 2014, 02:22 AM   |  #1  
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Every time my wife's GS3 receives a picture in a text message, she gets 2 of them. Phone is completely stock and only has the default messaging app installed. No others.

Any ideas as to what may be causing this?
3rd February 2014, 12:24 PM   |  #2  
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Quote:
Originally Posted by rfarrah

Every time my wife's GS3 receives a picture in a text message, she gets 2 of them. Phone is completely stock and only has the default messaging app installed. No others.

Any ideas as to what may be causing this?

1. Check mms configuration in Message settings (attached)

2. Try to follow your carrier guide for reconfiguring MMS APN (relevant data access points (attached))
Click image for larger version

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ID:	2556374Click image for larger version

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ID:	2556376

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Last edited by amirTor; 3rd February 2014 at 12:31 PM.
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4th February 2014, 01:54 PM   |  #3  
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Quote:
Originally Posted by amirTor

1. Check mms configuration in Message settings (attached)

2. Try to follow your carrier guide for reconfiguring MMS APN (relevant data access points (attached))
Attachment 2556374Attachment 2556376

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Thanks. Can you help me understand why that would send double pictures?
4th February 2014, 02:05 PM   |  #4  
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Quote:
Originally Posted by rfarrah

Thanks. Can you help me understand why that would send double pictures?

I'm not a big expert of the subject, but it seems to be something to do with the MMS server receiving double picture-retrieval requests from your wife's device (by another installed app for instance).

BTW- does she have AT&T message app installed, because it seems to be a known issue with it: http://www.galaxys4forums.net/forum/...-messages.html

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Last edited by amirTor; 4th February 2014 at 05:08 PM.
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