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[Q] Rooted GS3 warranty refused for a hardware problem?

13th September 2013, 11:05 PM   |  #1  
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Hello,

I had a problem on my i9300. I couldn't enter recovery mode, only download mode. Couldn't flash it via Odin either. So i decided to send it back to Samsung tech service. Of course, because my phone was rooted, they refused to take it into warranty (it still had one year warranty) and made me pay 99 for the repair.

On the intervention report it says :
Defects noted :
Software problem, error code

Work done :
1-C-SET- Electrical adjustment/setting
4-Y-FMW- Software upgrade
1-C3-FMW- Reprogramming
4-Y-SET- Full test
N-A-SET- BGA replacement

Our intervention consisted of :
- Disassembly
- Repair
- Assembling
- Complete test and verification.


Now I am seriously suspecting Samsung made me pay for something they should have repaired in warranty.

What do you think about this? What can I do to get my money back ?

cheers from France
eco
13th September 2013, 11:11 PM   |  #2  
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If you're rooted and haven't adequately covered your tracks, your warranty will be rejected. They will charge you.

There's no getting your money back.

On the positive side, you've learned your lesson about not covering your tracks. Im sure next time you'll ensure things like flash counters are kept reset etc

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13th September 2013, 11:15 PM   |  #3  
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Quote:
Originally Posted by rootSU

If you're rooted and haven't adequately covered your tracks, your warranty will be rejected. They will charge you.

There's no getting your money back.

On the positive side, you've learned your lesson about not covering your tracks.

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Thanks for the reply rootSU but French and European law are clear about that, that's not because they write in the contract that they will not accept warranty for a software issue on a rooted phone that they are allowed to sell you lousy hardware and hide behind their warranty contract clauses. That would be too easy.

Anyway, no way to cover my tracks when the phone won't let me do anything, right ?
Last edited by ecozturk; 13th September 2013 at 11:21 PM. Reason: Typo.
13th September 2013, 11:24 PM   |  #4  
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1) like I wrote in general > sticky roll-up > understanding the basics before rooting, the eu law stands for nothing. As thousands of us Europeans will tell you, they WILL reject warranty if you're rooted (you're not the first believe it or not). The eu law says they must prove root broke the phone. They never bother. No one has got their money back.

I agree that they are hiding behind the root clause, however you yourself are hiding behind eu "law". Every rom thread (and the sticky threads here) tell you rooting voids warranty.

2) the idea is being prepared ahead of time. If you don't sort out covering your tracks whilst your phone is working, well then there's nothing you can do. Again, all this covered in the warranty section of general > sticky roll-up thread > understanding the basics before rooting

Do I think you got a bad deal? Yes. You and thousands of other people. However its well documented and a bit of reading in advance and it all could have been avoided

Its pointless to get angry. It wont help. There's nothing you can so. No avenue to help. Story ends.

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Last edited by rootSU; 13th September 2013 at 11:27 PM.
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13th September 2013, 11:43 PM   |  #5  
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The other problem is Samsung did not sell you the phone. They sold it to a distributor or carrier who you then bought it from.

You might have made a claim if you sent it to the place of purchase.
13th September 2013, 11:46 PM   |  #6  
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Quote:
Originally Posted by wangdaning

The other problem is Samsung did not sell you the phone. They sold it to a distributor or carrier who you then bought it from.

You might have made a claim if you sent it to the place of purchase.

Purchase place wouldn't even listen to my problem since their warranty time (1 year) was over. Samsung warranties 2 years.
14th September 2013, 01:05 AM   |  #7  
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Quote:
Originally Posted by ecozturk

Purchase place wouldn't even listen to my problem since their warranty time (1 year) was over. Samsung warranties 2 years.

Samsung, however, is not legally obligated to give you a warranty. They offer a conditional 2 year warranty and really have the right to refuse to uphold it for any reason they please.

It sucks you had to pay when the rooting had nothing to do with the brick (I am assuming). What I am saying is even under EU law, Samsung has no obligation as they did not sell you the device.
14th September 2013, 10:31 AM   |  #8  
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Samsungs warranty is a limited warranty subject to the rules they decide to put in place .
One of which is root voids warranty custom roms void warranty .
This warning is plastered all over XDA .

Some place on the web is the service letter Samsung sent out to repair centres telling them what to look for regarding signs of rooting and custom roms . Since when Samsung have added indicators of such .

jje
2nd October 2013, 01:46 PM   |  #9  
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Episode 2
My phone was sent to tech service again, last week, and it wasn't even rooted this time.
The baseband disappeared, there was no IMEI.

They changed the whole mother board.

I really don't know if i'll buy Samsung again... though i do not believe in perfect devices etc. everything can fail but i am expecting from the vendor and the producer to be at least a little bit honest.
2nd October 2013, 01:59 PM   |  #10  
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I really don't know if i'll buy Samsung again... though i do not believe in perfect devices etc. everything can fail but i am expecting from the vendor and the producer to be at least a little bit honest.[/QUOTE]

Why when many customers are dishonest .

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