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[Q] S3 device memory full (like totally!) but can't find the files?

OP Widdly

30th January 2014, 11:05 PM   |  #1  
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I've been searching for days now, I can't find any mention of the same problem. So I finally thought I should just ask here...

Both my wife and I have an S3 i9300. Mine is 15 months old, my wife has had her S3 for only three months now. Devices are not rooted. On my previous Galaxy S phone I have mucked about a lot with custom ROMs. but this phone works so well I've not found it necessary to interfere.

However, for some time now, the Device Memory of my wife's phone has been almost completely filled up.

Out of 16 Gb she has about 650 Mb left (my older phone still had 6.3 Gb). So with 4.6Gb of System memory and some Cache and Misc., there's over 10 Gb of "stuff" on her phone. In Android 4.3 (previous, 4.2.1(?) wouldn't even calculate it) the Storage tab told us there was almost 10Gb of photos and videos on the phone as can be seen in the attached photo.

In the Gallery it showed a 1000 Picasa pictures. Too round a number so it might be more. My wife threw those out of Picasa on the PC and afterwards closed the sync options on the phone. Then we stopped the gallery, emptied the cache and deleted the data. Now the Picasa pictures are no longer in the Gallery, there's about 60 pics left in there, Can't be more than 200 Mb. But according to the Storage tab there's still 10 Gb of photo's on the phone! Not only is this phone slower than mine, it sometimes even crashes. We rebooted the phone a number of times.

I can't find those files! They're not in either SDcard, not in the level up from there marked "/" in the file manager. As the phone is not rooted and my wife doesn't want it mucked about with, I can't go further than that.


My phone is a year older and I take way more photo's than her and I have 120Mb of 'em on my phone. Other sections of the memory like the System Memory are comparable to mine in size, or way smaller, like she has less than half the number of apps I have.


My wife is an MD, she uses the phone often for patient calls. She is very dependent on it. So she doesn't want me to muck about with it. Doesn't want it rooted. Also she doesn't look forward to doing a factory reset and reinstalling the lot. Especially redoing the homescreens. She has a lot of them, which seems to work for her, but is timecomsuming to redecorate. Then there's re-freezing the apps Google and Samsung seem to deem necessary to have on there that we don't use. Without option to remove. And it might not even work, since factory reset usually leaves your personal stuff (music, documents, photo's, etc) alone.

Does anyone know how to find/remove these files?
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Last edited by Widdly; 30th January 2014 at 11:51 PM.
30th January 2014, 11:33 PM   |  #2  
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You can use the storage manager in either File Manager or ES File Explorer to see exactly which folders take up the most space.
30th January 2014, 11:59 PM   |  #3  
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Quote:
Originally Posted by shivadow

You can use the storage manager in either File Manager or ES File Explorer to see exactly which folders take up the most space.

Thanks!

Is that SD Card Analyst in ES explorer? I'll go take a look.
31st January 2014, 12:15 AM   |  #4  
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Double post. Delete won't work? Pressing delete sends me to the edit post window where there is no option to delete.
Last edited by Widdly; 31st January 2014 at 12:20 AM.
31st January 2014, 12:29 AM   |  #5  
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Yes sd card analyst is another term..
31st January 2014, 03:21 AM   |  #6  
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Quote:
Originally Posted by Widdly

I've been searching for days now, I can't find any mention of the same problem. So I finally thought I should just ask here...

Both my wife and I have an S3 i9300. Mine is 15 months old, my wife has had her S3 for only three months now. Devices are not rooted. On my previous Galaxy S phone I have mucked about a lot with custom ROMs. but this phone works so well I've not found it necessary to interfere.

However, for some time now, the Device Memory of my wife's phone has been almost completely filled up.

Out of 16 Gb she has about 650 Mb left (my older phone still had 6.3 Gb). So with 4.6Gb of System memory and some Cache and Misc., there's over 10 Gb of "stuff" on her phone. In Android 4.3 (previous, 4.2.1(?) wouldn't even calculate it) the Storage tab told us there was almost 10Gb of photos and videos on the phone as can be seen in the attached photo.

In the Gallery it showed a 1000 Picasa pictures. Too round a number so it might be more. My wife threw those out of Picasa on the PC and afterwards closed the sync options on the phone. Then we stopped the gallery, emptied the cache and deleted the data. Now the Picasa pictures are no longer in the Gallery, there's about 60 pics left in there, Can't be more than 200 Mb. But according to the Storage tab there's still 10 Gb of photo's on the phone! Not only is this phone slower than mine, it sometimes even crashes. We rebooted the phone a number of times.

I can't find those files! They're not in either SDcard, not in the level up from there marked "/" in the file manager. As the phone is not rooted and my wife doesn't want it mucked about with, I can't go further than that.


My phone is a year older and I take way more photo's than her and I have 120Mb of 'em on my phone. Other sections of the memory like the System Memory are comparable to mine in size, or way smaller, like she has less than half the number of apps I have.


My wife is an MD, she uses the phone often for patient calls. She is very dependent on it. So she doesn't want me to muck about with it. Doesn't want it rooted. Also she doesn't look forward to doing a factory reset and reinstalling the lot. Especially redoing the homescreens. She has a lot of them, which seems to work for her, but is timecomsuming to redecorate. Then there's re-freezing the apps Google and Samsung seem to deem necessary to have on there that we don't use. Without option to remove. And it might not even work, since factory reset usually leaves your personal stuff (music, documents, photo's, etc) alone.

Does anyone know how to find/remove these files?

Look here :

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Go to /data/media
You should see three folders
0
legacy
obb

Leave these three folders alone and MOVE all the other folders (which you will notice are all your missing folders and files) into the 0 folder. The only folders that should be left behind are the 3 mentioned above.

You will need a root browser to do this
31st January 2014, 06:21 AM   |  #7  
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SE analyzer crashes every time. No doubt because the card is so full.

I'll try the "0" method, thanks!
31st January 2014, 06:51 AM   |  #8  
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/ Data folder shows empty. No files. I have turned "hidden files" on.


The phone isn't rooted...

I love Android and it's come a long way, but apparently it is still messy.
Last edited by Widdly; 31st January 2014 at 07:00 AM.
31st January 2014, 12:26 PM   |  #9  
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Quote:
Originally Posted by Widdly

/ Data folder shows empty. No files. I have turned "hidden files" on.


The phone isn't rooted...

I love Android and it's come a long way, but apparently it is still messy.

Like I said in my post you need a root browser to see these files The file explore you are using will not see them because you are not rooted ...Seriously though you need to root your phone to see and move/remove these files there is no other way.
31st January 2014, 11:32 PM   |  #10  
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Quote:
Originally Posted by tallman43

Like I said in my post you need a root browser to see these files The file explore you are using will not see them because you are not rooted ...Seriously though you need to root your phone to see and move/remove these files there is no other way.

I guess so... As much as I love android, it still is rather odd that on google android, with a stock samsung phone, upgraded by samsung ota, I need to root it to clean up a mess probably made with a google service... I'll never go Apple, but this wouldn't happen on an iPhone. Otoh, if it did I'd really be sol. Walled up, bunkered in iOS won't let you do anything.

Well, at least I have an idea where to look now.

Thanks all!

I'll go find a rooted kernel and a stock one to get back.

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