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[Q] S3 Total failure

OP sparky2k

12th August 2014, 12:40 AM   |  #1  
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Hi,

Been having major problems with my Galaxy S3 for the last few months, initially battery and phone was getting hot, slow response from screen touches, and phone rebooting, would be ok for a few days but then would start again.

Symptoms started worsening and I started to see error messages like:

"UNFORTUNATELY, WSSYNCMLNPS HAS STOPPED. [OK]

"SYSTEM UID'S INCONSISTANT, UID'S ON THE SYSTEM ARE INCONSISTANT YOU NEED TO
WIPE YOUR DATA PARTITION OR YOUR DEVICE WILL BE UNSTABLE.

DIALOG BOX [I'M FEELING LUCKY]"

"BLUETOOTH HAS STOPPED"

"OMACP HAS STOPPED"

"S VOICE HAS STOPPED".

"UNFORTUNATELY THE PROCESS ANDROID.PROCESS.MEDIA HAS STOPPED [OK]."

"UNFORTUNATELY TOUCHWIZ HOME HAS STOPPED [OK]"


Then apps started to get deleted, I would go to check my yahoo mail or whatever and it would be gone. If I tried to re-install I would get the dreaded: "Could not install, error 110"

So off it went to samsung 3 times for repair, each time it was returned in a "factory Reset" state. So after I had customised the phone it would be ok for about 24 hours, then something would get deleted, and basically the whole process above would be repeated. So within 3 days of getting it back it was booked in for a new repair.

I did the usual factory reset but this time it was different, The Android character came on as normal then fell flat on his back with a red "!" above him.

Then scrolling text:

E:Failed to mount system (no such file or directory), can't mount system (no such file or directory).
E:Failed to mount cache (no such file or directory), can't mount cache (no such file or directory).


After selecting reset etc the phone only boots now to the logo screen and just hangs there., even after removing and replacing the battery

The 2 year Samsung warranty expires 30th September 2014.

After calling Samsung the 4th time they said they would repair again but I insisted on escalating as past repairs were useless, they reluctantly agreed to let me speak to customer relations. This resulted in me getting an email saying they wanted to perform a remote management session, I needed to download some recommended software to do that but since the phone does not boot past the logo screen that's impossible.

I replied to the email with the full explanation as above and included screenshots etc. Waiting for reply.

Thats where I am right now with this phone, in my opinion it's a paperweight. I am not in a position to buy a new one right now and I must hold Samsung to the warranty untill the last minute, apparently their policy is not to replace a phone until it has had 3 hardware failures.

Just one last thing, I bought it from Ebay last year and I have contacted the seller to ask for info regarding the phones origin, as I am sure Samsung will ask about that at some point. I was told by the Polish guy I bought it from that his brother worked for Orange in Poland and gave it to him as a gift., (Hey you think I am making this up?, hahahaha...)

Is there anyone who has any advice on this situation re the phone problems or warranty rules?, the phrase "Wits End" spring to mind.

Thanks for reading the above

Dave Sparky
12th August 2014, 01:09 AM   |  #2  
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Have you tried using another rom? You could choose a newer (or different) stock rom and see if that changes anything
12th August 2014, 01:53 PM   |  #3  
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+1
Yeah agreed maybe you should try the latest Samsung firmware..search in sammobile

Sent from a "Galaxy" far, far away with my Ultra Ray Gun
12th August 2014, 06:00 PM   |  #4  
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Your emmc chip is corrupt or damaged, return it to Samsung for a new motherboard before your warranty expires.
12th August 2014, 10:31 PM   |  #5  
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New Rom?
No I haven't, for the simple reason that it is still under guarantee. To do that would void the warranty.

Also, I would need to research how to do that if at a later date the fault is still there after Samsung have no further obligation.

And thanks for your reply.

Dave


Quote:
Originally Posted by blazevxi

Have you tried using another rom? You could choose a newer (or different) stock rom and see if that changes anything

12th August 2014, 10:38 PM   |  #6  
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Firmware
Thanks will probably try that when the time comes. I think Samsung are going to do that now.

Dave


Quote:
Originally Posted by Pulseuser

+1
Yeah agreed maybe you should try the latest Samsung firmware..search in sammobile

Sent from a "Galaxy" far, far away with my Ultra Ray Gun

12th August 2014, 10:51 PM   |  #7  
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EMMC
Thanks for your reply.

Samsung called me today and they think it is a virus and want to check the phone again.. but I will mention that to them when I return it to them.

At least I got them to extend the warranty by 3 months. So I am covered to the end of the year.


Quote:
Originally Posted by boomboomer

Your emmc chip is corrupt or damaged, return it to Samsung for a new motherboard before your warranty expires.

I appreciate your reply but disagree with the quotation on your reply by others. Many experts in these forums enjoy imparting their knowledge to lesser Knowledgeable people. And those people appreciate it.

Isn't that why these forums exist? I am an Electrical Engineer. But know little about the inside of a phone. But I would be happy to advise anyone on my subject. That quote just sounds like some grumpy guy who would be better off not using this forum if he objects to providing solutions. I would never requote him. #justmyopinion
21st August 2014, 10:13 AM   |  #8  
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Hi,

Just to close this thread, my phone went to Samsung for the 4th time and was returned on 19th August.

The letter said that they had:

Replaced faulty IC/PA/Filter and put a new sticker inside as they obviously had removed the phone interior,.

They also extended my warranty by 3 months.

I restored the phone and so far so good. Fingers crossed.

Thanks for the helpful comments here.

Dave
21st August 2014, 10:17 AM   |  #9  
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emmc
Looks like you were right, see my addendum to my original post. thanks for the help.

Dave

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