[Q] Samsung refuse to repair!
Had my S3 returned today from Samsung unrepaired
The reason: One of our engineers, has tested your phone and found that unauthorised rework has been previously carried out on your phone. Unfortunately, as this is not covered under Samsung's warranty obligations, this prevents us from repairing your device. We are therefore returning your phone un-repaired and in the condition it was received.
I have assured Samsung I have not tried rooting or updating the software with unofficial software.
Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".
My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.
This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.
I can't believe Samsung won't repair my phone after 5 months use!
What else can I do as at the moment it's an expensive paper weight?