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[Q] about warranty and Samsung official support to SDS

5th June 2014, 08:35 AM   |  #1  
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My gt-i9300 is died two weeks ago due to a SDS. It is soft bricked, can be opened only in download mode and product name looks empty. It was rooted but since nobody can reach into the internal SD card, how can they prove that it's rooted? Its warranty is still active. Do you think they replace its eMMC chip or full motherboard for free? Is there a chance to recover the old data? I don't want anybody in Samsung official support desk sees my lost data for privacy issues. What are your experiences with them? Thank you for your answers folks.
Last edited by janissaire; 5th June 2014 at 08:40 AM.
5th June 2014, 08:49 AM   |  #2  
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If the flash counter is not zero and/or status is modified then they may reject warranty, although it has worked for some people.

If it really is sds then the motherboard will have to be replaced. Your data cannot be viewed or recovered if the emmc chip is broken.

Sent from my GT-I9300 using Tapatalk
5th June 2014, 09:02 AM   |  #3  
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Quote:
Originally Posted by boomboomer

If the flash counter is not zero and/or status is modified then they may reject warranty, although it has worked for some people.

If it really is sds then the motherboard will have to be replaced. Your data cannot be viewed or recovered if the emmc chip is broken.

Sent from my GT-I9300 using Tapatalk

Thank you for your kind reply. Well it had %40 battery when I went to bed. It wasn't plugged in for charging. When I woke up the next morning I found that it was shut down and when I tried to open it I saw the one in the attachements. The other one is what I see in the odin mode. I will try my chance anyways.
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5th June 2014, 09:21 AM   |  #4  
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Looks like sds to me. If you are in Europe then the custom status shouldn't break the warranty.

Sent from my GT-I9300 using Tapatalk
5th June 2014, 09:53 AM   |  #5  
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Quote:
Originally Posted by boomboomer

Looks like sds to me. If you are in Europe then the custom status shouldn't break the warranty.

Sent from my GT-I9300 using Tapatalk

I'm in Istanbul, Turkey. I will go to the support center now and I will let you know what is their procedure.
Thank you again.

after support center edit: They took the phone without any complain, I took the risk and told them it's unrooted, they didn't ask it though. They replaced the motherboard, flashed the 4.3 stock and gave the device back to me in 4 hours.
Samsung surprised me today.
Thank you all dear xda family.
Last edited by janissaire; 5th June 2014 at 03:35 PM.
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