Warranty, "Sudden Death", cracked screen
I'm trying to clarify if a cracked screen really voids the warranty on a phone, and in particular in the case of phone possible affected by "Sudden Death".
Of course, the situation will be different from country to country, but I see people from all over the world with similar problems.
My case: SIII bought from T-Mobile in Netherlands in June 2012, so still under warranty. Was bought full-price, SIM-free. Small crack on screen happened some 6 months ago, but phone was working fine since then. Now it died, with the symptoms of "Sudden Death". Seller claims that cracked screen voids the warranty and therefore they won't even investigate the problem, unless I pay 260 EUR to fix (and it's unclear what exactly will they repair).
I only want the "dead" part to be solved for free, under warranty. I am NOT asking them to fix the screen.
More to the point, my questions would be:
- Is there any OFFICIAL statement from Samsung, acknowledging the "Sudden Death"? We have the reports from Tweakers.Net and Engadget, but I haven't seen an actual confirmation from Samsung. Because then it could be more easily treated as a "known manufacturing defect".
- Has Samsung made any official statements about repair of defects on phones with cracked screens, when the said defects are not directly related to the cracked screen?
- Is anyone aware of any EU or Dutch legislation which would apply here, meaning to clarify the fixing of devices with multiple defects, when only some of those defects are covered by warranty?