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[Q] Windows 7 "SAMSUNG Mobile MTP Device" failed installation

31 posts
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By Geoff.Costello, Member on 23rd June 2012, 12:02 PM
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Hi

For some reason I am now getting a Driver Installation Failure error for my S3 when I plug it in to USB on Windows 7. The driver is SAMSUNG Mobile MTP Device, which fails after a long (3 minute or so) install attempt.

This means I can't access the Phone via USB for file tranfers etc, either Windows Explorer or Keis. Though I can use ODIN to Flash if I put the Phone in Debug Mode.

I have tried all sorts. Un-installing the Samsung Drivers, rebooting and reinstalling, and getting Kies to try a driver repair.

It wasn't like this when I started with the phone. Something changed - after I rooted it. I am currently on the Omega ROM 6.0 with standard kernel. For a while I was on 5.1 with Syloa 1.1 and then 1.26. I realized it was wrong when I couldn't copy Omega 6.0 ROM ZIP over to Flash.

I have searched and searched. This seems to have happened to other phones as well but be intermittent. A few other phone on XDA have reported this in the last couple of weeks (so maybe a Microsoft change to Windows 7?)

As a weird related issue sometimes when I plug the Phone into WIndows now I get two removable drives showing, which are "Samsung USB Gadgets" using a 2006 Microsoft Driver... They show as removable drives with no drive in them. Again all my tricks of disabling uninstalling, re-installing etc these seem to make no difference.

Anyway - any ideas / fixes help appreciated!!!

Cheers
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23rd June 2012, 01:02 PM |#2  
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So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.

Now again check in device manager after installation. It should look like the one in the attachment.
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23rd June 2012, 06:01 PM |#3  
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boston
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I've got the same issue; can't get the MTP drivers to work on my Win 7 machine or my work XP box. Both had the Galaxy nexus drivers on them previously (I think, came from ICS Captivate).
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23rd June 2012, 11:44 PM |#4  
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Are you sure USB debbuging is unchecked in settings?

If that's not the problem, you could try a different pc or os (a live ubunt cd for instance) to see whether it's the phone or the computer thats messed up.
24th June 2012, 12:14 AM |#5  
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boston
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Fresh windows 7 install and still nothing. Could the phone be messed up?
24th June 2012, 09:34 AM |#6  
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Have you tried a different USB port?
24th June 2012, 02:59 PM |#7  
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boston
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Yeah tried all the ports/cables I've got lying around. In safe mode it will install everything okay but Kies still won't connect. :/
24th June 2012, 03:12 PM |#8  
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Quote:
Originally Posted by Geoff.Costello

Hi
It wasn't like this when I started with the phone. Something changed - after I rooted it. I am currently on the Omega ROM 6.0 with standard kernel.

Same here!
I also have Omega ROM 6.0 but the problem started BEFORE Omega ROM.
Did you also back up your efs folder using SGS Toolkit 2.0?
I seem to have had the problem after flashing the "insecure image" which one has to do using the SGS Toolkit in order to backup efs.

Ive also uninstalled and reinstalled pretty much EVERYTHING, drivers, Kies, SGSToolkit etc...

I have 5 pc's at home. ALL of them cannot connect to my SGS3, and ALL could connect to my SGS2 a couple of days ago!

tx
Mark.

---------- Post added at 03:12 PM ---------- Previous post was at 03:06 PM ----------

Quote:
Originally Posted by rohan999

So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.

Thanks, but process does not work in this case. Not on 5 PC's in my house.
BTW Kies by WIFI seems to work, but it is obviously very limited...
24th June 2012, 04:03 PM |#9  
rjnolberto83's Avatar
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Thumbs up Try this
This worked for me follow link
http://tomshardware.com/forum/242140...stalled-please
Last edited by overground; 26th June 2012 at 01:45 AM.
24th June 2012, 04:08 PM |#10  
fredphoesh's Avatar
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Quote:
Originally Posted by rjnolberto83

This worked for me follow link
tomshardware.com/forum/242140-44-device-refuses-installed-please[/url]

hi link does not work
it takes me to toms home page...
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