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[Q] Windows 7 "SAMSUNG Mobile MTP Device" failed installation

OP Geoff.Costello

14th October 2012, 12:24 AM   |  #21  
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Wink MTP Driver failure
I have been having this issue since I bought this phone 2 weeks ago when I down loaded and installed Kies v2.3. This is what I did and finally met with success in resolving Samsung MTP USB driver failure.

Deleted driver from Control Panel/system/device driver, removed Kies,left Samsung S3 phone connected and rebooted PC. Windows installed the driver and phone showed up in Explorer as a device - with correct name. I could access the phone and all the files on the phone. I then reinstalled Kies (latest 2.5) and isaw nstallation process installing USB drivers on top of Windows drivers. Installation again reported failure in installation of MTP driver.

Followed thru the steps again- uninstalled Kies, uninstalled driver, left phone conneted and rebooted PC. Once again Windows installed the driver and it recognised the device.

This tiem I made a change. I downloaded Samsung Kies v1.0 for Windows 7 64 bit (my PC is 64 bit). Installed it on PC. Wow - Kies now is able to connect to my Samsung S3 Phone. "Now this is crucial what happened next."

Kies then went to upgrade Kies to v2.5 - NO DRIVER UPDATE. I thinkbecause his is a software not device drivers upgrade. All finally good. It synced my phone with Outlook.

So the analysis is : The device driver in later versions of Kies was added and it is "wrong & incompatibel with Windows 7". Simply put the whole thing "simply sucks". Samsung should have done this analysis by themselves and fixed it. Looking at other posts on other forums, Samsung is aware of this issue for a few months now. But is failing to do fix it - just remove its own drivers and use Windows drivers.

The Kies 1.0 does not installs any driver (didn't see any message) and uses Windows driver. Hence it works. Kies later versions have usb driver whichoverwrite Windows driver and this is the ROOT CAUSE of PROBLEMS.

Hope this help all the users everywhere!!!!

ALL Samsung Usrs - please uninstall Kies later versions, and after lettin
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Quote:
Originally Posted by Geoff.Costello

Hi

For some reason I am now getting a Driver Installation Failure error for my S3 when I plug it in to USB on Windows 7. The driver is SAMSUNG Mobile MTP Device, which fails after a long (3 minute or so) install attempt.

This means I can't access the Phone via USB for file tranfers etc, either Windows Explorer or Keis. Though I can use ODIN to Flash if I put the Phone in Debug Mode.

I have tried all sorts. Un-installing the Samsung Drivers, rebooting and reinstalling, and getting Kies to try a driver repair.

It wasn't like this when I started with the phone. Something changed - after I rooted it. I am currently on the Omega ROM 6.0 with standard kernel. For a while I was on 5.1 with Syloa 1.1 and then 1.26. I realized it was wrong when I couldn't copy Omega 6.0 ROM ZIP over to Flash.

I have searched and searched. This seems to have happened to other phones as well but be intermittent. A few other phone on XDA have reported this in the last couple of weeks (so maybe a Microsoft change to Windows 7?)

As a weird related issue sometimes when I plug the Phone into WIndows now I get two removable drives showing, which are "Samsung USB Gadgets" using a 2006 Microsoft Driver... They show as removable drives with no drive in them. Again all my tricks of disabling uninstalling, re-installing etc these seem to make no difference.

Anyway - any ideas / fixes help appreciated!!!

Cheers

6th November 2012, 11:09 PM   |  #22  
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Quote:
Originally Posted by surendra_aggarwal

I have been having this issue since I bought this phone 2 weeks ago when I down loaded and installed Kies v2.3. This is what I did and finally met with success in resolving Samsung MTP USB driver failure.

Deleted driver from Control Panel/system/device driver, removed Kies,left Samsung S3 phone connected and rebooted PC. Windows installed the driver and phone showed up in Explorer as a device - with correct name. I could access the phone and all the files on the phone. I then reinstalled Kies (latest 2.5) and isaw nstallation process installing USB drivers on top of Windows drivers. Installation again reported failure in installation of MTP driver.

Followed thru the steps again- uninstalled Kies, uninstalled driver, left phone conneted and rebooted PC. Once again Windows installed the driver and it recognised the device.

This tiem I made a change. I downloaded Samsung Kies v1.0 for Windows 7 64 bit (my PC is 64 bit). Installed it on PC. Wow - Kies now is able to connect to my Samsung S3 Phone. "Now this is crucial what happened next."

Kies then went to upgrade Kies to v2.5 - NO DRIVER UPDATE. I thinkbecause his is a software not device drivers upgrade. All finally good. It synced my phone with Outlook.

So the analysis is : The device driver in later versions of Kies was added and it is "wrong & incompatibel with Windows 7". Simply put the whole thing "simply sucks". Samsung should have done this analysis by themselves and fixed it. Looking at other posts on other forums, Samsung is aware of this issue for a few months now. But is failing to do fix it - just remove its own drivers and use Windows drivers.

The Kies 1.0 does not installs any driver (didn't see any message) and uses Windows driver. Hence it works. Kies later versions have usb driver whichoverwrite Windows driver and this is the ROOT CAUSE of PROBLEMS.

Hope this help all the users everywhere!!!!

ALL Samsung Usrs - please uninstall Kies later versions, and after lettin
--------------------------------------------------------------------------

Hi there, I am having the USB problem for a couple weeks and it was working fine before all along. I am using Windows 7, how do I exactly remove the Samsung driver in the Control Panel? I do not see any Samsung item listed there. I have tried many uninstall and install and on different pcs. so really hoping your fix can fix mine as well.
By the way, I had removed Kies many times and yet Windows did not detect the S3 or install any driver, so the drives are not showing up in Explorer...

thanks

Thanks
Last edited by k288; 6th November 2012 at 11:55 PM.
8th November 2012, 05:58 PM   |  #23  
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Quote:
Originally Posted by drdionysius

FIX

1. Download and install the s3 Toolkit here: http://forum.xda-developers.com/show....php?t=1703488
2. Don't run it but browse to \Samsung Galaxy S3 ToolKit\drivers
3. Run USBDeview and uninstall everything with Samsung or i9300 in the description (right-mouse)
4. uninstall Kies and USB drivers.
5. Disconnect phone
6. Install \Samsung Galaxy S3 ToolKit\drivers\Samsung_USB_Driver.exe
7. Connect phone.

Tadah!

Doesnt work for mee...
Weird because at home on my laptop it works...
Thanx anyway
20th November 2012, 10:07 PM   |  #24  
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Try opening Regedit and deleting UpperFilters entries from the following Keys if they exist.

- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{36FC9E60-C465-11CF-8056-444553540000}
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425f-922A-DABF3DE3F69A}

disconnect your Phone if it is connected and reconnect it. Drivers should install correctly.
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9th December 2012, 05:05 PM   |  #25  
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Please Help
Hey I have tried to resolve this issue with the solution but it still does not work. I dont shave the upperfilters in my regedit either.
thanks




QUOTE=play-doh;34421478]Try opening Regedit and deleting UpperFilters entries from the following Keys if they exist.

- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{36FC9E60-C465-11CF-8056-444553540000}
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425f-922A-DABF3DE3F69A}

disconnect your Phone if it is connected and reconnect it. Drivers should install correctly.[/QUOTE]
9th December 2012, 05:44 PM   |  #26  
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I was getting the same problem. Just replace the usb cable and it might fix. Worked for. Me
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21st January 2013, 05:40 AM   |  #27  
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Thank you very much for this suggestion. I spent days trying to connect and was starting to think that I would have to reinstall Windows. Finally, I changed from the Samsung provided USB cable to the one that came with my Kindle Keyboard and it has worked perfectly ever since.
22nd January 2013, 04:31 PM   |  #28  
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Exclamation Solved! For real!
For some reason, any of those options helped me to make it work:

- Reinstall Windows Media Player
- Remove registry key
- Clean up old usb drivers
- re-install 100 times drivers from Verizon, Samsung. Even old versions.
- Install from Windows Update. I tried to do that 1000 times. Gosh!
- enable UMT access (mass storage) on the phone.

The only thing that worked was, for some reason , getting the drivers from a random computer that was the only computer that worked.

Windows 7 x64

Attached the files. Go to the devices manager and update the drivers.

Israel Leite
Attached Files
File Type: rar Galaxy_S3_MTP_driver_win7x64.rar - [Click for QR Code] (569.3 KB, 3610 views)
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1st February 2013, 02:19 PM   |  #29  
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Quote:
Originally Posted by rohan999

So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.

Now again check in device manager after installation. It should look like the one in the attachment.

I've been having the same problem with my Galaxy Note. Tried this and it worked, at least so far. Thanks for the tip.
18th April 2013, 03:45 AM   |  #30  
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Quote:
Originally Posted by rjnolberto83

To fix the problem, follow the next steps:*1) Go to http://www.microsoft.com/en-us/downl....aspx?id=19153
2) Press the*Continue*button (Near the validation required button)*
3) Press the*Download*button (Near the genuine Microsoft software)*
4) In case that the download hasn't started automatically within 30 seconds, press the*Start Download*button.*
5) Save the file.*
6) Execute the file (Double click on the mouse's left button).*
7) Next -> Repair -> Repair -> Finish -> Choose "Yes" so the system restarts itself.*
That's it, now the MTP devices should work correctly.*

Sent from my SPH-D710 using xda premium

Originally Posted by rohan999
So here is the cure. First connect your phone to your pc. Now right click my computer and select manage. Go to device manager and expand the universal serial bus controllers tab. Now you should see something like unknown device with a yellow exclamation mark. Right click it and select uninstall. Now reconnect your phone and try it.

Now again check in device manager after installation. It should look like the one in the attachment.

I did most of everything that you told but you can see samsung blah blah in there uninstall that in device manager by right clicking it you will see this option and then just execute the file and it will make you restart your computer and bam problem fixed....this method works for the Samsung galaxy note 2 as well for anyone who has one of those phones.

so follow through everything except step six will be you uninstalling in drivers that are on the computer for your Samsung device with device manager, then install that thing he told you just follow it through then type in windows update in your windows search and looking for updates there should be one that comes up with Samsung blah blah MTP install that then restart the computer and your good to go.
Last edited by dakunclear; 18th April 2013 at 03:52 AM.

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